Desktop Support Specialist (Patching, Device Setup, User Access) for NATO with security clearance

Wlgroup; Bydgoszcz; On-site; PLN 42,000 - 56,000; Full time

Job summary

Wlgroup, a multinational defence training centre in Bydgoszcz, seeks a hands-on technician to manage end-user devices on-site, ensuring users stay productive with timely fixes.

You will configure laptops, iPhones, manage accounts, and troubleshoot common issues, working within a small team and clear procedures. The role requires on-site presence and flexibility around events.

Qualifications

• Proven end-user support experience with desktops and peripherals.
• Experience imaging devices and configuring Windows systems.
• Basic networking and ticketing experience.

Responsibilities

• Build and rebuild laptops from the standard image.
• Set up and prepare iPhones for users.
• Handle account requests - password and MFA resets, access to systems.
• Resolve common first-line issues: logins, software errors, printers, Wi‑Fi and LAN.
• Keep devices patched and compliant; check deployment status.
• Log installations and fixes so the next person can see what happened.

Skills

End-user support

Windows troubleshooting

Device imaging & setup

Networking basics

Ticketing systems

Security basics

Tools

ITIL

VDI

Apple devices

VMware tools

Active Directory

Group Policy

DNS & DHCP

Job description

Good first-line support is invisible - nobody notices it until it is missing.

A multinational defence training centre in Bydgoszcz needs a hands-on technician for its end-user estate: getting devices ready, getting people back into their accounts, and fixing the everyday problems before they turn into bigger ones. Fully on site, as part of a small support team with clear procedures.

What you would be doing

• Building and rebuilding laptops from the standard image and configuring them so each one is ready for its user on day one
• Setting up, wiping and preparing iPhones for the people who carry them
• Handling account requests - password and MFA resets, access to the systems people need - against approved tickets
• Solving the common problems at first line: logins, software errors, printers, Wi‑Fi and LAN connectivity - and escalating what needs a deeper look
• Keeping devices patched and compliant, checking deployment status and fixing basic failures
• Logging everything you install, fix or deploy, so the next person can see exactly what happened

What you would bring

• Proven end-user support experience with desktops, laptops and peripherals in a business or operational setting
• Confidence with device imaging, software installation and Windows troubleshooting
• Basic networking - IP addressing, connectivity checks, wireless and wired faults
• Day-to-day use of a ticketing or service management tool, and the habit of keeping it accurate
• Sound instincts on security basics: passwords, access control, looking after devices
• Clear communication with users, and the willingness to work extended hours around exercises and events
• Nice to have: ITIL, VDI environments, Apple and VMware tools, Active Directory, Group Policy, DNS and DHCP

Why this one is worth a look

It is a well-run environment with clear procedures, a real mix of Windows, Apple and mobile devices, and a framework behind it that keeps renewing.