End-User IT Support Technician (Laptops, iPhones, Reimaging) for NATO with security clearance

Wlgroup; Bydgoszcz; On-site; PLN 42,000 - 54,000; Full time

Job summary

Wlgroup in Bydgoszcz seeks a hands-on technician to support the end-user estate on site. You will prepare devices, assist users with logins and account issues, and resolve common problems before they escalate.

The role involves imaging laptops, configuring iPhones, and maintaining security basics while working with a small team on clear procedures.

Qualifications

• Proven end-user support experience with desktops, laptops and peripherals in a business or operational setting.
• Confidence with device imaging, software installation and Windows troubleshooting.
• Basic networking - IP addressing, connectivity checks, wireless and wired faults.
• Day-to-day use of a ticketing or service management tool, and the habit of keeping it accurate.
• Sound instincts on security basics: passwords, access control, looking after devices.
• Clear communication with users, and the willingness to work extended hours around exercises and events.
• Nice to have: ITIL, VDI environments, Apple and VMware tools, Active Directory, Group Policy, DNS and DHCP

Responsibilities

• Build and rebuild laptops from the standard image and configure them for first-use.
• Set up, wipe and prepare iPhones for device users.
• Handle account requests: password/MFA resets, system access via approved tickets.
• Troubleshoot common first-line issues: logins, software errors, printers, Wi-Fi/LAN; escalate when needed.
• Keep devices patched, check deployment status and fix basic failures.
• Log every install, fix or deploy to enable traceability for the next operator.

Skills

End-user support

Windows troubleshooting

Device imaging

Networking basics

Ticketing system

Security basics

Communication

ITIL awareness

VDI environments

Apple devices

VMware tools

Active Directory

Group Policy

DNS & DHCP

Extended hours

Tools

VMware Tools

Active Directory

Group Policy

DNS

DHCP

Job description

Good first-line support is invisible - nobody notices it until it is missing.

A multinational defence training centre in Bydgoszcz needs a hands-on technician for its end-user estate: getting devices ready, getting people back into their accounts, and fixing the everyday problems before they turn into bigger ones. Fully on site, as part of a small support team with clear procedures.

What you would be doing

• Building and rebuilding laptops from the standard image and configuring them so each one is ready for its user on day one
• Setting up, wiping and preparing iPhones for the people who carry them
• Handling account requests - password and MFA resets, access to the systems people need - against approved tickets
• Solving the common problems at first line: logins, software errors, printers, Wi‑Fi and LAN connectivity - and escalating what needs a deeper look
• Keeping devices patched and compliant, checking deployment status and fixing basic failures
• Logging everything you install, fix or deploy, so the next person can see exactly what happened

What you would bring

• Proven end-user support experience with desktops, laptops and peripherals in a business or operational setting
• Confidence with device imaging, software installation and Windows troubleshooting
• Basic networking - IP addressing, connectivity checks, wireless and wired faults
• Day-to-day use of a ticketing or service management tool, and the habit of keeping it accurate
• Sound instincts on security basics: passwords, access control, looking after devices
• Clear communication with users, and the willingness to work extended hours around exercises and events
• Nice to have: ITIL, VDI environments, Apple and VMware tools, Active Directory, Group Policy, DNS and DHCP

Why this one is worth a look

It is a well-run environment with clear procedures, a real mix of Windows, Apple and mobile devices, and a framework behind it that keeps renewing.