Service Desk Technician (First and Second Line, Windows, Accounts) for NATO with security clearance

Wlgroup; Bydgoszcz; On-site; PLN 54,000 - 72,000; Full time

Job summary

Wlgroup in Bydgoszcz is seeking a hands-on technician to manage our end-user estate. You will prepare devices, help users regain access, and fix day-to-day issues on site, working within a small team with clear procedures.

You will image laptops, configure iPhones, handle account requests, resolve common problems at first line, keep devices patched, and document changes so the next technician can follow the history. Some ITIL/VDI or AD experience is a plus.

Qualifications

• Proven end-user support experience with desktops, laptops and peripherals in a business or operational setting.
• Confidence with device imaging, software installation and Windows troubleshooting
• Basic networking - IP addressing, connectivity checks, wireless and wired faults
• Day-to-day use of a ticketing or service management tool, and the habit of keeping it accurate
• Sound instincts on security basics: passwords, access control, looking after devices
• Clear communication with users, and the willingness to work extended hours around exercises and events
• Nice to have: ITIL, VDI environments, Apple and VMware tools, Active Directory, Group Policy, DNS and DHCP

Responsibilities

• Building and rebuilding laptops from the standard image and configuring them so each one is ready for its user on day one
• Setting up, wiping and preparing iPhones for the people who carry them
• Handling account requests - password and MFA resets, access to the systems people need - against approved tickets
• Solving the common problems at first line: logins, software errors, printers, Wi‑Fi and LAN connectivity - and escalating what needs a deeper look
• Keeping devices patched and compliant, checking deployment status and fixing basic failures
• Logging everything you install, fix or deploy, so the next person can see exactly what happened

Skills

End-user support

Windows troubleshooting

Networking basics

Ticketing system

Security basics

Communication

Tools

Apple devices

VMware tools

Active Directory

Group Policy

DNS/DHCP

Job description

Good first-line support is invisible - nobody notices it until it is missing.

A multinational defence training centre in Bydgoszcz needs a hands-on technician for its end-user estate: getting devices ready, getting people back into their accounts, and fixing the everyday problems before they turn into bigger ones. Fully on site, as part of a small support team with clear procedures.

What you would be doing

• Building and rebuilding laptops from the standard image and configuring them so each one is ready for its user on day one
• Setting up, wiping and preparing iPhones for the people who carry them
• Handling account requests - password and MFA resets, access to the systems people need - against approved tickets
• Solving the common problems at first line: logins, software errors, printers, Wi‑Fi and LAN connectivity - and escalating what needs a deeper look
• Keeping devices patched and compliant, checking deployment status and fixing basic failures
• Logging everything you install, fix or deploy, so the next person can see exactly what happened

What you would bring

• Proven end-user support experience with desktops, laptops and peripherals in a business or operational setting
• Confidence with device imaging, software installation and Windows troubleshooting
• Basic networking - IP addressing, connectivity checks, wireless and wired faults
• Day-to-day use of a ticketing or service management tool, and the habit of keeping it accurate
• Sound instincts on security basics: passwords, access control, looking after devices
• Clear communication with users, and the willingness to work extended hours around exercises and events
• Nice to have: ITIL, VDI environments, Apple and VMware tools, Active Directory, Group Policy, DNS and DHCP

Why this one is worth a look

It is a well-run environment with clear procedures, a real mix of Windows, Apple and mobile devices, and a framework behind it that keeps renewing.