Edge Cloud Support Engineer – AI-Driven Infrastructure

WebHosting; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

WebHosting in Poland is seeking a proactive customer and technical support specialist to assist English-speaking users via chat, email, and occasional calls.

You will consult on Edge Cloud products and services, perform diagnostics, collect incident details, and escalate complex issues to higher support levels as needed.

Collaborate with team members to identify patterns in issues and share knowledge to improve overall support capabilities across the global organization.

Qualifications

• Handle customer and internal requests via chat, email, and occasionally phone in English.
• Provide consultations on Edge Cloud products and services.
• Perform technical diagnostics and escalate when needed.

Responsibilities

• Handle customer and internal requests via chat, email, and occasional phone in English.
• Provide consultations on Edge Cloud products and services.
• Perform technical diagnostics and gather incident information.
• Escalate complex issues to higher support levels when required.
• Identify patterns in issues and share knowledge to improve support.

Skills

Customer support

Technical diagnostics

English communication

Problem solving

Knowledge sharing

Tools

Edge Cloud

Job description

Job Description

Your Responsibilities:

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding our products and services in Edge Cloud.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers’ business operations, based on internal documentation.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore,you’ll help design and deliver that foundation for an AI-driven world.

We’re a global provider of infrastructure and software solutions forAI, cloud, network, and security,powering everything from real-time communication and streaming to enterprise AI and secure web applications. With210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.

You’ll collaborate with leading technology partners such asIntel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.

Want to work on technology that goes beyond a single product or industry?Join a global team of550+professionals building infrastructure and software that supports the entire digital ecosystem.