Cloud & AI First-Line Support Specialist

Webhosting; Poland; Remote; PLN 45,000 - 65,000; Full time

Job summary

Gcore is seeking a Customer Support Specialist to assist customers and internal users in English, offering guidance on Cloud, CDN, Hosting, and AI. You will diagnose issues and escalate complex incidents to higher support tiers as needed, contributing to reliable and secure digital infrastructure.

Join a global team delivering AI-ready infrastructure and software, collaborating with partners and expanding your expertise across multiple tech domains.

Qualifications

• First-line support with English communication.
• Provide consultations about Cloud, CDN, Hosting, AI and related services.
• Resolve technical issues by diagnostics and escalation when needed.

Responsibilities

• Handle customer and internal user requests via chat, email, and phone (rarely) in English.
• Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more.
• Resolve technical issues by providing diagnostics and forward incidents to higher levels when needed.

Skills

Customer support

English communication

Technical diagnostics

Product consultations

Job description

Gcore is seeking a Customer Support Specialist to assist customers and internal users in English, offering guidance on Cloud, CDN, Hosting, and AI. You will diagnose issues and escalate complex incidents to higher support tiers as needed, contributing to reliable and secure digital infrastructure.

Join a global team delivering AI-ready infrastructure and software, collaborating with partners and expanding your expertise across multiple tech domains.