Edge Network Support Engineer — Remote

WebHosting; Polska; Hybrid; PLN 90,000 - 140,000; Full time

Job summary

Gcore is seeking a Technical Support Engineer for Edge Network to join a global team. The role involves handling customer inquiries via chat, email, and phone in English, diagnosing issues, and escalating as needed to maintain fast and reliable digital experiences.

You will contribute to designing and delivering the foundation for an AI-driven world, collaborating with partners and supporting a wide range of edge locations and cloud regions globally.

Responsibilities

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding our products and services in Edge Network.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers’ business operations, based on internal documentation.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

Job description

Gcore is seeking a Technical Support Engineer for Edge Network to join a global team. The role involves handling customer inquiries via chat, email, and phone in English, diagnosing issues, and escalating as needed to maintain fast and reliable digital experiences.

You will contribute to designing and delivering the foundation for an AI-driven world, collaborating with partners and supporting a wide range of edge locations and cloud regions globally.