Cloud & AI Technical Support Specialist

WebHosting; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time services to enterprise applications. This role focuses on first-line support for customers and internal users, handling requests in English and providing product consultations for Cloud, CDN, Hosting, AI and more.

You will diagnose issues, collect incident data, and forward complex problems to higher levels of technical support, collaborating with a global

Responsibilities

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
• Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

Job description

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time services to enterprise applications. This role focuses on first-line support for customers and internal users, handling requests in English and providing product consultations for Cloud, CDN, Hosting, AI and more.

You will diagnose issues, collect incident data, and forward complex problems to higher levels of technical support, collaborating with a global