Technical Support Engineer (Edge Network)

Gcore; Polska; Hybrid; PLN 163,000 - 233,000; Full time

Benefits offered by this job

Remote/hybrid/office options

Global travel up to 45 days/year

Private medical insurance

Fully paid sick leave

Life events allowance

Language classes

Modern office with snacks

Team sports activities

Job summary

Gcore is seeking a technically skilled Support Engineer to handle customer and internal requests in English, perform diagnostics, and guide users through edge network products.

You will join a global team, with flexible work options and opportunities to deepen knowledge in monitoring tools and CDN, contributing to reliable AI-enabled services.

Qualifications

• 1+ year of Technical Support experience.

Responsibilities

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.

Skills

Technical Support

English communication

Networking knowledge

Diagnostics

CDN

Linux

API

Monitoring tools

Customer advocacy

Problem solving

Team player

Task prioritization

Tools

Grafana

Kibana

Linux

API

Job description

The world's digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you'll help design and deliver that foundation for an AI-driven world.

We're a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.

You'll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.

Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.

Job Description

Your Responsibilities:

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding our products and services in Edge Network.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalates to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

Qualifications

We Expect you to Have:

• 1+ year of Technical Support experience
• English level B2 or higher
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• Solid experience with CDN
• Solid hands-on experience with Linux and API
• Knowledge of monitoring tools such as Grafana, Kibana
• Good customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Nice to have:

• Experience with SQL

Work Schedule:

• You will work two consecutive night shifts, followed by two days off.
• The night shift runs from 19:00 to 07:00 local time, totalling 12 hours of work time, including a 1-hour break.

Additional Information

What We Offer:

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:

• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.