Technical Support Engineer (Edge Network)

WebHosting; Polska; Hybrid; PLN 90,000 - 140,000; Full time

Job summary

Gcore is seeking a Technical Support Engineer for Edge Network to join a global team. The role involves handling customer inquiries via chat, email, and phone in English, diagnosing issues, and escalating as needed to maintain fast and reliable digital experiences.

You will contribute to designing and delivering the foundation for an AI-driven world, collaborating with partners and supporting a wide range of edge locations and cloud regions globally.

Responsibilities

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding our products and services in Edge Network.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers’ business operations, based on internal documentation.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

Job description

Technical Support Engineer (Edge Network)

Gcore ·Poland, Remote (Poland)

Job Description

Your Responsibilities:

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding our products and services in Edge Network.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and **escalate** to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers’ business operations, based on internal documentation.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore,you’ll help design and deliver that foundation for an AI-driven world.

We’re a global provider of infrastructure and software solutions forAI, cloud, network, and security,powering everything from real-time communication and streaming to enterprise AI and secure web applications. With210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.

You’ll collaborate with leading technology partners such asIntel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.

Want to work on technology that goes beyond a single product or industry?Join a global team of550+professionals building infrastructure and software that supports the entire digital ecosystem.