Technical Support Engineer (Edge Cloud)

Gcore; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Sick leave days

Language classes

Modern office with snacks

Team events

Job summary

Gcore is seeking a Technical Support professional in Poland to handle customer and internal requests in English, diagnose issues, and provide effective resolutions for Edge Network products. You will gather information, escalate when needed, and share knowledge to improve support capabilities.

The role emphasizes strong networking, Linux diagnostics, and API familiarity, with a focus on customer advocacy, problem solving, and teamwork.

Qualifications

• 1+ year of Technical Support experience.
• English level B2 or higher.
• Good networking knowledge (TCP/IP, DNS, MAC, ping, traceroute).
• Good understanding of Linux diagnostics (logs).
• Hands-on experience with API usage.

Responsibilities

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding Edge Network products and services.
• Perform diagnostics to resolve issues and escalate when needed.
• Identify patterns and suggest improvements to prevent reoccurrences.

Skills

Tech Support

English B2+

Networking basics

Linux (Ubuntu/CentOS)

APIs

Grafana

Reading logs

Customer advocacy

Problem solving

Team player

Tools

OpenStack knowledge

ITIL familiarity

Job description

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.

We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.

You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.

Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.

Job Description

Your Responsibilities:

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding our products and services in Edge Network.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and elevate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

Qualifications

We Expect you to Have:

• 1+ year of Technical Support experience
• English level B2 or higher
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• Good theoretical and hands-on experience with Linux (Ubuntu or CentOS)
• Good hands-on experience with API
• Knowledge of monitoring tools such as Grafana
• Good customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Nice to have:

• Experience with SQL
• Understand on what OpenStack is and experience with it, or with other opensource Cloud infrastructure software
• Familiar with ITIL best practises and know how to work and solve incidents

Work Schedule:

• You will work two consecutive day shifts, followed by two days off.
• The day shift runs from 07:00 to 19:00 local time, totalling 12 hours of work time, including a 1-hour break.

Additional Information

What We Offer:

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:

• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.