Dynamic IT Support Engineer — Desktop & Network

VSI Berlin GmbH; Warszawa; On-site; PLN 133,920 - 178,560; Full time

Job summary

VSI Berlin GmbH is seeking an IT Support Engineer in Warsaw, Poland. The role involves delivering desktop support and assisting customers and employees via various communication methods. A strong background in IT support is essential, along with skills in handling Windows systems, troubleshooting, and understanding business networking. The candidate should also be capable of working independently and efficiently resolving IT issues. This varied role supports a dynamic and operational IT department.

Qualifications

• Experience in an IT support environment is essential.
• Ability to think on your feet and handle varied tasks.

Responsibilities

• Provide desktop support and other IT services across the business.
• Respond to queries via the helpdesk ticketing system or telephone.
• Assist employees and customers with troubleshooting and problem resolution.
• Ensure helpdesk tickets are kept up-to-date.
• Diagnose and resolve system errors.

Skills

Strong computer skills including MS Office and Email (Outlook)

Working knowledge and experience of supporting windows 11

Experience in deploying laptops and desktops

Ability to work independently and solve problems

Basic knowledge of Apple Mac, iPads and iPhones

Understanding of business networking infrastructure

Experience of Windows Server and Active Directory

Experience of supporting MS Office 365, OneDrive and SharePoint

Experience with remote support software

Understanding of virtualisation, preferably with some experience VMware ESXi

Understanding of ITIL principles

Job description

VSI Berlin GmbH is seeking an IT Support Engineer in Warsaw, Poland. The role involves delivering desktop support and assisting customers and employees via various communication methods. A strong background in IT support is essential, along with skills in handling Windows systems, troubleshooting, and understanding business networking. The candidate should also be capable of working independently and efficiently resolving IT issues. This varied role supports a dynamic and operational IT department.