Dutch-Speaking Remote Customer Service Specialist

Adecco Portugal; Polska; Remote; PLN 78,000 - 96,000; Full time

Job summary

Adecco Poland is seeking a customer-oriented Specialist for our inbound channel, fully remote. You will be the first contact for customers with questions, requests or problems, providing clear information, professional support and effective solutions.

Responsibilities include handling calls, active listening, accurate recording, and ensuring compliance with procedures and data protection. 0–3 years experience and Dutch C1 required.

Qualifications

• 0 to 3 years of relevant experience; freshers welcome.
• Dutch language proficiency at C1 level is mandatory.
• Strong customer orientation and a helpful attitude.
• Ability to stay calm and professional in stressful situations.

Responsibilities

• Professionally handle incoming calls from customers.
• Actively listen to identify customer needs.
• Provide reliable information and resolve reported problems.
• Record customer interactions accurately in internal systems.
• Follow procedures and data protection rules; escalate complex cases.

Skills

Dutch language

Customer orientation

Problem solving

Attention to detail

Multi-system navigation

Communication skills

Job description

Adecco Poland is seeking a customer-oriented Specialist for our inbound channel, fully remote. You will be the first contact for customers with questions, requests or problems, providing clear information, professional support and effective solutions.

Responsibilities include handling calls, active listening, accurate recording, and ensuring compliance with procedures and data protection. 0–3 years experience and Dutch C1 required.