Customer Service Specialist with Dutch

HeadHR; Kraków; On-site; PLN 40,000 - 55,000; Full time

Job summary

HeadHR is seeking a Dutch-speaking Customer Service Specialist in Kraków, Poland. You will provide professional support and ensure a smooth customer experience for inquiries in both Dutch and English.

The ideal candidate must possess strong communication skills, a customer-focused attitude, and the ability to resolve issues effectively while maintaining high service quality. Experience in a similar client-facing role is required.

Qualifications

• Minimum 1 year of experience in Customer Service or similar client-facing role.
• Ability to multitask and prioritize effectively.
• Attention to detail.

Responsibilities

• Handle customer inquiries via phone, email, and chat in Dutch and English.
• Provide accurate information about products and services.
• Resolve customer issues in a timely manner.
• Maintain accurate documentation in internal systems.
• Collaborate with internal teams to address complex requests.

Skills

Fluency in Dutch (C1)

Good command of English (B2 or higher)

Strong communication skills

Problem-solving mindset

Experience with CRM systems

Proficiency in MS Office

Job description

We are looking for a Dutch‑speaking Customer Service Specialist to with professional support to customers and ensure a smooth customer experience. The role requires strong communication skills, a customer‑focused approach, and the ability to handle various inquiries in a fast‑paced environment.

What you will do:

• Handling customer inquiries via phone, email, and chat in Dutch and English
• Providing accurate information about products, services, and company policies
• Resolving customer issues and complaints in a timely and professional manner
• Investigating and following up on customer cases to ensure successful resolution
• Updating customer records and maintaining accurate documentation in internal systems
• Collaborating with internal teams to address more complex customer requests
• Identifying recurring customer issues and sharing feedback with relevant stakeholders
• Ensuring a high level of customer satisfaction and service quality

Kogo poszukujemy?

• Fluency in Dutch (C1) and good command of English (B2 or higher)
• Minimum 1 year of experience in Customer Service, Customer Support, or a similar client‑facing role
• Strong communication and relationship‑building skills
• Ability to multitask and prioritize workload effectively
• Problem‑solving mindset with attention to detail
• Experience working with CRM systems and customer support tools
• Good working knowledge of MS Office, particularly Excel and Outlook
• Ability to work independently while remaining a collaborative team member
• Customer‑oriented attitude and willingness to take ownership of customer cases