Dutch-Speaking Service Desk Pro — Hybrid IT Support

Wipro; Województwo pomorskie; Hybride; PLN 78 000 - 123 000; Plein temps

Avantages offerts par ce poste

Multisport card

Lux med - premium medical services

Life & Disability Insurance

Résumé du poste

Wipro is hiring a Service Desk Analyst with Dutch to be based in Gdansk or Warsaw (Hybrid). The role provides first/second level IT support to B2B users, handling incidents via phone, email, chat, and tickets in ITSM tools.

You will resolve hardware, software, and network issues, while maintaining SLAs and documenting resolutions. Ideal candidates have 6 months to 2 years in service desk, Dutch at C1, and knowledge of Windows/macOS/Linux, AD, Office 365, and ITIL/ITSM tools.

Qualifications

• 6 months - 2 years of experience in a service desk or technical support role.
• Dutch at least C1 level.
• Troubleshooting in Windows, macOS, and Linux environments.
• Networking fundamentals (DNS, DHCP, VPN, TCP/IP).
• Experience with Active Directory, Office 365, and remote desktop tools.
• Familiarity with ITIL framework and ITSM tools (ServiceNow, Jira, Remedy).
• Excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving mindset.
• Ability to work independently and manage multiple priorities.

Responsabilités

• Provide first and second-level IT support via mail, chat and calls.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate complex issues to higher-level support teams as needed.
• Log, track, and manage tickets in the ITSM tool.
• Ensure SLAs and response times are met for incidents and requests.
• Maintain accurate documentation of issues and resolutions.
• Act as the first point of contact for end-users via phone, email, or chat.
• Educate customers on best practices and self-service solutions.

Connaissances

Dutch (C1)

Windows/macOS/Linux troubleshooting

Networking fundamentals

Active Directory, Office 365, remote桌面

ITIL/ITSM tools

Effective communication

Multitasking/prioritization

Outils

ServiceNow

Jira

Remedy

Description du poste

Wipro is hiring a Service Desk Analyst with Dutch to be based in Gdansk or Warsaw (Hybrid). The role provides first/second level IT support to B2B users, handling incidents via phone, email, chat, and tickets in ITSM tools.

You will resolve hardware, software, and network issues, while maintaining SLAs and documenting resolutions. Ideal candidates have 6 months to 2 years in service desk, Dutch at C1, and knowledge of Windows/macOS/Linux, AD, Office 365, and ITIL/ITSM tools.