Digital CX Specialist (Hybrid) – German Fluent

careersinpoland; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Home office equipment reimbursement

Performance-related bonus

Private medical cover

Life insurance

Diversity networks with budgets for活动

Job summary

IG Group is seeking a Customer Support professional to deliver digital-first assistance to a global client base. You will handle inquiries across trading products and markets, ensuring high-quality service and quick resolutions.

The role is based in Kraków with a hybrid working model, offering opportunities to work with a multi-national team and contribute to continuous process improvements.

Qualifications

• Fluency in English and German (written and verbal).
• Passion for customer service excellence and empathy.
• Ability to de-escalate situations professionally.
• Interest in financial markets and trading.

Responsibilities

• Deliver digital-first support via Intercom across product, markets and platforms.
• Maintain productivity and quality standards with strong CSAT targets.
• Collaborate with local and global teams to ensure seamless customer journeys.
• Take ownership of interactions and drive first-time resolution.

Skills

English fluency

German fluency

Customer service

Digital proficiency

Problem solving

Communication skills

Analytical mindset

Financial product knowledge

Tools

Intercom

Job description

IG Group is seeking a Customer Support professional to deliver digital-first assistance to a global client base. You will handle inquiries across trading products and markets, ensuring high-quality service and quick resolutions.

The role is based in Kraków with a hybrid working model, offering opportunities to work with a multi-national team and contribute to continuous process improvements.