Digital Customer Experience Specialist

nVent; Warszawa; On-site; PLN 79,000 - 164,000; Full time

Benefits offered by this job

Health care

Pension plan

Stock purchase

Language courses

Meal passes

On-site

Job summary

nVent is seeking a customer service professional to be the main contact for inquiries, digital connectivity, and sales support. You will handle digital channels, maintain CRM data, and collaborate across Sales, Operations and Logistics to ensure high customer satisfaction.

The role requires German (C1) and English (B1) proficiency, a university degree, and experience in SAP and Salesforce. Expect a dynamic, globally focused environment with extensive digital workflows.

Qualifications

• University diploma or equivalent in a relevant field.
• 2-4 years of industrial customer service or customer support experience.
• German: Excellent Proficiency (C1); English: Proficiency (B1).
• Experience in SAP; Salesforce is a plus.
• Experience in digitalization of customer service processes is a plus.

Responsibilities

• Handle incoming calls and respond to inquiries via email or social media.
• Identify opportunities to improve digital interactions with customers.
• Support sales by generating digital leads.
• Analyze customer feedback to improve services.
• Maintain accurate records in CRM/ERP (SalesForce/SAP) and assist with order processing.
• Collaborate with Sales, Operations & Logistics.

Skills

Positivity & Energy

Communication

Problem Solving

Collaboration

Digital Trends

German & English

Education

University degree

Business Administration

Communication

Tools

SAP

Salesforce

Job description

nVent is seeking a customer service professional to be the main contact for inquiries, digital connectivity, and sales support. You will handle digital channels, maintain CRM data, and collaborate across Sales, Operations and Logistics to ensure high customer satisfaction.

The role requires German (C1) and English (B1) proficiency, a university degree, and experience in SAP and Salesforce. Expect a dynamic, globally focused environment with extensive digital workflows.