Global Customer Success & Order Specialist

nVent; Warszawa; On-site; PLN 72,000 - 149,000; Full time

Benefits offered by this job

Health Care

Pension Plan

Stock Purchase Plan

Language Courses

Rewards Program

Holiday contributions

Canteen / Meal passes

Job summary

nVent is seeking a Customer Service Representative to support order administration, customer data management, and quotation activities in a fast-paced B2B environment. You will collaborate with Sales, Logistics, and Finance to ensure accurate data and timely responses to inquiries.

The role emphasizes process standardization, data integrity, and improving efficiency, with English, French and Dutch language requirements enabling effective client interactions across regions.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3-5 years in customer service, customer support, or a similar role within an industrial or B2B environment.
• Experience with ERP/CRM systems is advantageous but not required.

Responsibilities

• Process customer orders accurately and efficiently within ERP systems.
• Serve as the main point of contact for assigned customers, building long-term, trusted relationships.
• Provide clear, timely, and accurate information to new and existing customers throughout the entire customer lifecycle.
• Manage customer inquiries via phone and email, ensuring professional, solution-oriented responses.
• Maintain and update customer master data, pricing information, and contractual records.
• Support quotation preparation and quotation follow-up activities.
• Coordinate routine order-related activities between Sales, Logistics, Finance, and Customer Care teams.
• Support shipment tracking and delivery status communication.
• Assist with customer onboarding activities and account setup.
• Manage contracts, agreements, and related documentation.
• Support commercial teams with supplier registrations, questionnaires, and administrative requests.
• Ensure customer data accuracy across systems and databases.
• Identify opportunities to improve efficiency, automation, and process standardization.
• Follow defined procedures, service standards, and compliance requirements.

Skills

Attention to detail

Organizational skills

Customer-focused

Transactional processes

Communication skills

Microsoft Office

Learning new systems

Team-oriented

Proactive learner

Multilingual: FR, NL, EN

Education

Bachelor's degree or equivalent experience

Tools

ERP/CRM systems

Job description

nVent is seeking a Customer Service Representative to support order administration, customer data management, and quotation activities in a fast-paced B2B environment. You will collaborate with Sales, Logistics, and Finance to ensure accurate data and timely responses to inquiries.

The role emphasizes process standardization, data integrity, and improving efficiency, with English, French and Dutch language requirements enabling effective client interactions across regions.