Desktop Support Specialist: Onsite & Remote IT Help

Axiom Technologies Pty Ltd.; Warszawa; Hybrid; PLN 42,000 - 64,000; Full time

Job summary

Axiom Technologies in Warszawa is seeking a capable IT Desktop Support specialist to provide hands-on end-user help and on-site assistance. You will respond to requests, install and maintain OS and software, and configure new workstations to ensure efficient service delivery.

The role emphasizes strong troubleshooting, ticketing proficiency, and collaboration with IT teams. On-site support and flexible hours may be required to support maintenance windows and emergencies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in desktop support or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Troubleshooting

Communication

Networking basics

Education

Bachelor’s degree in CS/IT or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies in Warszawa is seeking a capable IT Desktop Support specialist to provide hands-on end-user help and on-site assistance. You will respond to requests, install and maintain OS and software, and configure new workstations to ensure efficient service delivery.

The role emphasizes strong troubleshooting, ticketing proficiency, and collaboration with IT teams. On-site support and flexible hours may be required to support maintenance windows and emergencies.