Desktop Support Technician – Onsite & Remote IT Help

Axiom Technologies Pty Ltd.; Województwo mazowieckie; On-site; PLN 72,000 - 110,000; Full time

Job summary

Axiom Technologies seeks a capable desktop support technician to coordinate a range of activities from simple tasks to complex plans. This role provides onsite/on-call assistance to end-users in the organization's computing environment to ensure timely and accurate service delivery.

Responsibilities include end-user support for desktops, laptops, printers, and mobile devices, OS/app installation and updates, and incident response via multiple channels.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Communication skills

Troubleshooting

Customer service

Teamwork

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

VPN

Job description

Axiom Technologies seeks a capable desktop support technician to coordinate a range of activities from simple tasks to complex plans. This role provides onsite/on-call assistance to end-users in the organization's computing environment to ensure timely and accurate service delivery.

Responsibilities include end-user support for desktops, laptops, printers, and mobile devices, OS/app installation and updates, and incident response via multiple channels.