Desktop Support Technician: Elevate Office IT Experience

Frontiers; Warszawa; On-site; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Office presence

Wellbeing days

Volunteer days

Assistance program

Learning Hub

Job summary

Frontiers seeks a Desktop Support Technician to empower our Warsaw office of about 30 employees. You will troubleshoot hardware and software, deploy IT equipment, and provide both onsite and remote support to keep day-to-day operations running smoothly.

As a service‑oriented IT professional, you will onboard new starters, maintain inventory, manage access, use Jira Service Management for tickets, and contribute to IT strategy and training.

Qualifications

• 3-5 years of desktop support or similar role.
• Associate or Bachelor's degree in IT, CS, or related field preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician)
• Familiarity with network configurations and protocols.
• Experience with Windows, macOS, iOS.
• Knowledge of IT security best practices.

Responsibilities

• Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician).
• Provide onsite and remote IT services support.
• Configure and deploy desktops, laptops, and mobile devices.
• Maintain an accurate inventory of IT equipment and software licenses.
• Use Jira Service Management to communicate with users and update tickets.
• Ensure all tickets meet defined SLAs.
• Provide AV support in Meeting Rooms.
• Onboard new starters and deliver IT inductions.
• Collaborate with IT team to improve support processes.
• Support internal and external company events.

Skills

Desktop support

Customer service

Network knowledge

OS knowledge

Documentation

Education

Associate or Bachelor’s in IT/CS

Tools

Jira Service Management

Job description

Frontiers seeks a Desktop Support Technician to empower our Warsaw office of about 30 employees. You will troubleshoot hardware and software, deploy IT equipment, and provide both onsite and remote support to keep day-to-day operations running smoothly.

As a service‑oriented IT professional, you will onboard new starters, maintain inventory, manage access, use Jira Service Management for tickets, and contribute to IT strategy and training.