Customer Support with Portuguese

XTB online investing; Warszawa; On-site; PLN 50,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Foreign language class cost sharing

Professional training & courses

Job summary

XTB online investing operates globally as a leading financial tech firm in Poland, focusing on online trading and customer experience. We seek a customer service professional to build strong client relationships, resolve inquiries promptly, and explain outcomes both in writing and by phone.

You will monitor financial markets, maintain CRM data, and coordinate with internal teams. Join a Great Place to Work-certified environment with opportunities for growth, training, and work in an

Qualifications

• Responsibility and ability to multitask, prioritize and close tasks quickly.
• Strong communication, interpersonal and negotiation skills.
• Good knowledge of MS Office.

Responsibilities

• Building up positive relationships with customers.
• Resolving issues in a timely manner and ensure high levels of customer satisfaction.
• Providing explanations in relation to customer complaints (both written and by phone).
• Monitoring of the situation on financial markets.
• Working with the CRM system (verification and completing clients data).
• Cooperating with external XTB branches and internal departments.

Skills

Customer service

Communication

Multitasking

MS Office

Tools

CRM system

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities:

• Building up positive relationships with customers
• Resolving issues in a timely manner and ensure high levels of customer satisfaction
• Providing explanations in relation to customer complaints (both written and by phone)
• Monitoring of the situation on financial markets
• Working with the CRM system (verification and completing clients data)
• Cooperating with external XTB branches and internal departments

Requirements:

• Responsibility and ability to multitask, prioritize and close tasks quickly
• Strong communication, interpersonal and negotiation skills
• Good knowledge of MS Office

Nice to have:

• Previous experience in a customer service role
• Knowledge of financial markets and XTB’s core business

What we offer:

• Great learning opportunity in cooperation with multinational units of the company
• Work in an internationally known company with a well-recognized brand
• All the required tools and training required to be successful
• Possibility of developing inside the company’s structurers
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses