Junior Customer Support Specialist with Arabic and English

XTB online investing; Warszawa; On-site; PLN 42,000 - 65,000; Full time

Job summary

XTB is seeking an Arabic-speaking customer support specialist in Warsaw to build positive relationships with customers, resolve issues promptly, and explain complaints clearly. You will work with the CRM system to verify and complete client data, cooperate with branches and internal teams, and translate information between English and Arabic.

The role requires higher education (completed or on-going) and strong communication skills.

Qualifications

• Higher education (completed or ongoing - 4th or 5th year)
• Background or experience in economics or financial services is a plus
• Arabic language - very good spoken and written
• Responsibility and ability to multitask, prioritize, and close tasks quickly
• Strong communication, interpersonal, and negotiation skills
• Good knowledge of MS Office
• Knowledge of financial markets and XTB's core business is an advantage

Responsibilities

• Building positive relationships with customers
• Resolving issues in a timely manner and ensuring high levels of customer satisfaction
• Providing explanations regarding customer complaints (written and by phone)
• Working with the CRM system (verification and completing client data)
• Cooperating with external XTB branches and internal departments
• Translating information from English to Arabic and from Arabic to English

Skills

Customer service

Communication skills

Multitasking

Negotiation

Education

Higher education (completed or ongoing)

Tools

MS Office

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities

• Building positive relationships with customers
• Resolving issues in a timely manner and ensuring high levels of customer satisfaction
• Providing explanations regarding customer complaints (written and by phone)
• Working with the CRM system (verification and completing client data)
• Cooperating with external XTB branches and internal departments
• Translating information from English to Arabic and from Arabic to English

Requirements

• Higher education (completed or ongoing - 4th or 5th year)
• Background or experience in economics or financial services is a plus
• Arabic language - very good spoken and written
• Responsibility and ability to multitask, prioritize, and close tasks quickly
• Strong communication, interpersonal, and negotiation skills
• Good knowledge of MS Office
• Knowledge of financial markets and XTB's core business is an advantage

What we offer

• Great learning opportunity in cooperation with multinational units of the company
• All tools and training required to be successful
• Work in an internationally known company with a well-recognized brand
• Young, professional, dynamic team and multinational environment