Customer Support with Spanish

XTB; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Great learning opportunities

Training and development programs

Job summary

XTB is a global fintech company based in Poland, seeking a Spanish-speaking Customer Service professional in Warsaw. You will provide excellent support to Spanish-speaking clients, build positive relationships, and resolve issues promptly to ensure high levels of customer satisfaction.

The role involves using our CRM system, collaborating with international colleagues, handling day and night shifts, and contributing to a learning culture with training and development programs.

Qualifications

• Spanish language - native or proficiency level required.
• English language - B2 level required.
• Willingness to work both day and night shifts.
• Responsibility and ability to multitask, prioritize and close tasks quickly.
• Strong communication, interpersonal and negotiation skills.
• Good knowledge of MS Office.

Responsibilities

• Provide excellent customer service to Spanish-speaking clients.
• Build up positive relationships with customers.
• Resolve issues in a timely manner and ensure high levels of customer satisfaction.
• Provide explanations in relation to customer complaints (written and by phone).
• Monitor the situation on financial markets.
• Work with the CRM system (verification and completing clients data).
• Cooperate with external XTB branches and internal departments.

Skills

Spanish language

English proficiency

Day and night shifts

Multitasking

Communication skills

MS Office

Tools

MS Office

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities:

• providing excellent customer service (supporting Spanish-speaking clients)
• building up positive relationships with customers
• resolving issues in a timely manner and ensure high levels of customer satisfaction
• providing explanations in relation to customer complaints (both written and by phone)
• monitoring of the situation on financial markets
• working with the CRM system (verification and completing clients data)
• cooperating with external XTB branches and internal departments

Requirements:

• Spanish language - native or proficiency level required
• English language - B2 level required
• willingness to work both day and night shifts
• responsibility and ability to multitask, prioritize and close tasks quickly
• strong communication, interpersonal and negotiation skills
• good knowledge of MS Office

Nice to have:

• previous experience in a customer service role
• knowledge of financial markets and XTB's core business

What we offer:

• full-time employment agreement
• great learning opportunity in cooperation with multinational units of the company
• work in an internationally known company with a well-recognized brand
• all the required tools and training required to be successful
• possibility of developing inside the company's structurers