Junior Customer Support Specialist

XTB; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Cafeteria platform

Sports card

Language learning platform

Meal co-financing

Job summary

XTB in Warsaw is seeking a client support specialist to serve Italian- and English-speaking clients in a dynamic FinTech environment. You will respond to inquiries by phone, chat and email and build long-term, trust-based relationships.

The role requires fluency in Italian and English at C1/C2 or native level, willingness to rotate shifts (8:00 AM–7:00 PM), strong multitasking and communication skills, and proficiency with MS Office. Hybrid work with 2 days in office, 3 days remote.

Qualifications

• Fluency in Italian and English at C1/C2 or native level.
• Ability to work in a rotational shift (8:00 AM–7:00 PM).
• Strong multitasking and prioritisation skills.
• Excellent communication and interpersonal abilities.
• Proficiency with MS Office tools.

Responsibilities

• Provide high-quality customer support to Italian- and English-speaking clients.
• Build and maintain long-term, trust-based relationships with customers.
• Respond to inquiries via phone, chat, and email in a timely and professional manner.
• Handle complaints by offering clear explanations and effective solutions.
• Monitor financial markets and stay informed about relevant developments.
• Update, verify, and maintain accurate client information in the CRM system.
• Collaborate with international branches and internal departments to ensure smooth service delivery.

Skills

Italian fluency

English fluency

Customer service

MS Office

Multi-tasking

Tools

CRM software

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities:

• Provide high-quality customer support to Italian- and English-speaking clients

• Build and maintain long-term, trust-based relationships with customers

• Respond to inquiries via phone, chat, and email in a timely and professional manner

• Handle complaints by offering clear explanations and effective solutions

• Monitor financial markets and stay informed about relevant developments

• Update, verify, and maintain accurate client information in the CRM system

• Collaborate with international branches and internal departments to ensure smooth service delivery

Requirements:

• Fluency in Italian and English at C1/C2 or native level

• Availability to work in a rotational shift system (between 8:00 AM and 7:00 PM)

• Strong multitasking abilities and effective prioritisation skills

• Excellent communication, interpersonal, and negotiation skills

• Proficiency in MS Office tools

Nice to Have:

• Previous experience in customer service

• Understanding of financial markets and the company’s core business

What We Offer:

• Stable employment based on an employment contract

• Growth opportunities within an international FinTech environment

• Professional training delivered by experienced financial market specialists

• A clear career development path supported by regular feedback

• Hybrid work model (2 days in the office, 3 days remote)

• Team-building and integration events

• Equipment tailored to your needs

• A comprehensive benefits package including private medical care, cafeteria platform, sports card, language learning platform, and meal co-financing