Customer Support with German

Concentrix; Warszawa; On-site; PLN 54,000 - 90,000; Full time

Job summary

Concentrix in Warsaw seeks a German-speaking travel assistant to be the first point of contact for premium customers needing travel support. Fluency in German (C1) and solid English (B2) are required.

You will guide customers through flights, bookings, payments, and loyalty perks, resolve disruptions, and communicate via chat or phone to deliver timely, courteous service while building lasting connections.

Qualifications

• German (C1) and English (B2) required.
• Strong communication and listening skills.
• Customer-focused approach and ability to multitask.

Responsibilities

• Be the first point of contact for premium customers needing travel assistance.
• Guide partners through booking flights, using online services, selecting payment options, and enjoying loyalty perks.
• Resolve travel disruptions and provide timely solutions.
• Communicate via chat or phone to solve customer problems efficiently.
• Build genuine connections and leave a positive impression.

Skills

German (C1)

English (B2)

Customer service

Communication

Job description

• Be the first point of contact for premium customers needing travel assistance.
• Guide partners through booking flights, using online services, selecting payment options, and enjoying loyalty perks.
• Resolve travel disruptions and provide timely solutions.
• Communicate via chat or phone to solve customer problems efficiently.
• Build genuine connections and leave a positive impression.

Kogo poszukujemy?

• Fluent German (C1) and solid English (B2).
• Positive, patient, and adaptable attitude.
• Strong listening and clear communication skills.
• Organized and able to multitask effectively.