Customer Support Specialist with German

Autenti; Kraków; Hybrid; PLN 67,000 - 112,000; Full time

Benefits offered by this job

A supportive, experienced team you can

Full onboarding and work in a small, |

Employment contract (UoP)

Multisport card and private medical ca

Fully remote work or hybrid model in K

Paid on-call duties outside standard

Job summary

Autenti is seeking a Customer Support Specialist to help customers use our platform and services. The role focuses on empathetic communication, problem solving and translating complex issues into clear, user-friendly guidance.

You’ll work in a small, dedicated team with onboarding support and documentation responsibilities. Based in Poland, you can work fully remotely or in a hybrid setup in Kraków or Warsaw, with on-call duties scheduled as needed.

Qualifications

• Experience in customer-facing roles within SaaS or e-commerce environments.
• Strong problem-solving skills and confidence in handling customer requests.
• German at a professional working level (spoken and written) and English at least B2.
• Ability to explain complex issues in a clear, simple and understandable way; translate technical language into everyday communication.

Responsibilities

• Supporting customers in discovering and using the features of our SaaS platform
• Resolving customer issues via email, chat and phone
• Actively contributing to improving customer service standards
• Identifying root causes of reported issues and collaborating with internal teams to eliminate them
• Creating and maintaining articles for our knowledge base

Skills

German language

English language

Problem solving

Clear communication

User-friendly communication

Tools

Postman

Job description

We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.

At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.

Job Description

• Supporting customers in discovering and using the features of our SaaS platform
• Resolving customer issues via email, chat and phone
• Actively contributing to improving customer service standards
• Identifying root causes of reported issues and collaborating with internal teams to eliminate them
• Creating and maintaining articles for our knowledge base

Qualifications

• Experience in customer-facing roles within SaaS or e-commerce environments
• Strong problem-solving skills and confidence in handling customer requests
• German at a professional working level (spoken and written)
• English at a minimum B2 level
• Ability to explain complex issues in a clear, simple and understandable way
• Skill in translating technical language into everyday, user-friendly communication

Nice to have

Basic knowledge of Postman and APIs

Additional Information

What we offer

• A supportive, experienced team you can always rely on
• Full onboarding and work in a small, close-knit support team
• Employment contract (UoP)
• Multisport card and private medical care
• Fully remote work or hybrid model in Kraków or Warsaw
• Paid on-call duties outside standard working hours, based on a predefined schedule