SaaS Customer Support Specialist (Remote)

Autenti; Polska; Hybrid; PLN 36,000 - 48,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Fully remote or hybrid work in Kraków/

Onboarding

Job summary

Autenti is seeking a Customer Support Specialist who genuinely cares about customers and their experience with the platform and services.

You will assist customers via email, chat and phone, help them use our features, and actively contribute to improving support standards.

German at professional level and English at B2 required; you will translate complex technical language into everyday terms and help expand our knowledge base.

Qualifications

• Experience in customer-facing roles within SaaS or e-commerce environments.
• Strong problem-solving skills and confidence in handling customer requests.
• German at a professional working level (spoken and written).
• English at a minimum B2 level.
• Ability to explain complex issues in a clear, simple and understandable way.
• Skill in translating technical language into everyday, user-friendly communication.

Responsibilities

• Supporting customers in discovering and using the features of our SaaS platform.
• Resolving customer issues via email, chat and phone.
• Actively contributing to improving customer service standards.
• Identifying root causes of reported issues and collaborating with internal teams to eliminate them.
• Creating and maintaining articles for our knowledge base.

Skills

Customer-facing

Problem solving

German proficiency

English proficiency

Clear communication

Technical translation

Tools

Postman

APIs

Job description

Autenti is seeking a Customer Support Specialist who genuinely cares about customers and their experience with the platform and services.

You will assist customers via email, chat and phone, help them use our features, and actively contribute to improving support standards.

German at professional level and English at B2 required; you will translate complex technical language into everyday terms and help expand our knowledge base.