German-Speaking SaaS Support Specialist | Remote

Autenti; Kraków; Hybrid; PLN 67,000 - 112,000; Full time

Benefits offered by this job

A supportive, experienced team you can

Full onboarding and work in a small, |

Employment contract (UoP)

Multisport card and private medical ca

Fully remote work or hybrid model in K

Paid on-call duties outside standard

Job summary

Autenti is seeking a Customer Support Specialist to help customers use our platform and services. The role focuses on empathetic communication, problem solving and translating complex issues into clear, user-friendly guidance.

You’ll work in a small, dedicated team with onboarding support and documentation responsibilities. Based in Poland, you can work fully remotely or in a hybrid setup in Kraków or Warsaw, with on-call duties scheduled as needed.

Qualifications

• Experience in customer-facing roles within SaaS or e-commerce environments.
• Strong problem-solving skills and confidence in handling customer requests.
• German at a professional working level (spoken and written) and English at least B2.
• Ability to explain complex issues in a clear, simple and understandable way; translate technical language into everyday communication.

Responsibilities

• Supporting customers in discovering and using the features of our SaaS platform
• Resolving customer issues via email, chat and phone
• Actively contributing to improving customer service standards
• Identifying root causes of reported issues and collaborating with internal teams to eliminate them
• Creating and maintaining articles for our knowledge base

Skills

German language

English language

Problem solving

Clear communication

User-friendly communication

Tools

Postman

Job description

Autenti is seeking a Customer Support Specialist to help customers use our platform and services. The role focuses on empathetic communication, problem solving and translating complex issues into clear, user-friendly guidance.

You’ll work in a small, dedicated team with onboarding support and documentation responsibilities. Based in Poland, you can work fully remotely or in a hybrid setup in Kraków or Warsaw, with on-call duties scheduled as needed.