Customer Support Specialist with German

AUTENTI Sp. z o.o.; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Remote or hybrid work in Kraków orWars

Fully remote work or hybrid model

On-call duties compensation

Job summary

AUTENTI Sp. z o.o. is hiring a Customer Support Specialist to assist customers in using the Autenti platform and services. You will handle inquiries via email, chat and phone, while contributing to service standards and knowledge base improvements.

The role emphasizes clear communication, empathy and the ability to translate complex technical language into everyday user terms. Remote or hybrid work options are available in Poland.

Qualifications

• Experience in customer-facing roles within SaaS or e-commerce.
• Strong problem-solving skills and confidence in handling customer requests.
• German at professional working level (spoken and written).
• English at least B2 level.
• Ability to explain complex issues clearly.
• Translate technical language to everyday communication.

Responsibilities

• Support customers in discovering and using Autenti SaaS platform.
• Resolve customer issues via email, chat and phone.
• Actively contribute to improving customer service standards.
• Identify root causes of reported issues and collaborate with internal teams to resolve them.
• Create and maintain articles for our knowledge base.

Skills

German language proficiency

English language proficiency

Customer-facing experience

Problem solving

Communication skills

Translating technical language

SaaS environment knowledge

Tools

Postman

Job description

We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.

At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.

Job Description

• Supporting customers in discovering and using the features of our SaaS platform
• Resolving customer issues via email, chat and phone
• Actively contributing to improving customer service standards
• Identifying root causes of reported issues and collaborating with internal teams to eliminate them
• Creating and maintaining articles for our knowledge base

Qualifications

• Experience in customer-facing roles within SaaS or e-commerce environments
• Strong problem-solving skills and confidence in handling customer requests
• German at a professional working level (spoken and written)
• English at a minimum B2 level
• Ability to explain complex issues in a clear, simple and understandable way
• Skill in translating technical language into everyday, user-friendly communication

Nice to have

Basic knowledge of Postman and APIs

Additional Information

What we offer

• A supportive, experienced team you can always rely on
• Full onboarding and work in a small, close-knit support team
• Employment contract (UoP)
• Multisport card and private medical care
• Fully remote work or hybrid model in Kraków or Warsaw
• Paid on-call duties outside standard working hours, based on a predefined schedule

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