Customer Support Representative Polish/Spanish/English

OVH GmbH; Wrocław; Hybrid; PLN 32,000 - 54,000; Full time

Benefits offered by this job

Edenred lunch card

Luxmed private health care

Multisport card

Public transport refund

Ask Henry concierge

EMA – psychological support

Employee referral program

Additional 4 days off

Global Incentive Plan

Funding for remote working

Glasses refund

Social Fund: holiday allowance, sport+

Job summary

OVHcloud is seeking a Customer Support Representative fluent in Polish, English and Spanish for its Wroclaw site. You will be the first point of contact for customers globally, diagnosing and resolving billing and admin issues while learning about OVHcloud services and portfolio.

The role is on-site first, moving to hybrid, with shift work, and a range of employee perks. You will collaborate with teams and contribute to positive customer outcomes.

Qualifications

• Fluent Polish, English and Spanish.
• Readiness to work on shifts (Mon–Fri, 8AM–6PM, 8‑hour shifts).
• Independence and curiosity in searching for solutions.
• Oriented towards great customer service.
• Ability to manage priorities.
• Ability to work efficiently within a team.
• Willingness to work with new technologies and to develop.

Responsibilities

• First point of contact for customers from different countries worldwide.
• Listen and empathize with customers, diagnose and fix billing and administrative issues.
• Participate in defined projects and missions.
• Understand and promote OVHcloud image as a company with strong expertise and customer support.

Skills

Fluent Polish

Fluent English

Fluent Spanish

Shift work readiness

Independence

Customer service orientation

Prioritization

Team player

Willingness to learn tech

Job description

1. Meeting with our Talent Acquisition Specialist: Maja

2. Interview with the Manager: Alicja

3. Assessment (if relevant)
4. Meeting with a Peer, Team Member, or Director
5. Final debrief, Feedback & Decision

IA IN OUR DNA

Artificial Intelligence is reinventing our business every day.
Join us to explore its immense possibilities and co-build the future!

SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT

We know that women sometimes hesitate to apply if they don't meet 100% of the criteria in a job description.
We want to be clear: our job descriptions are guidelines, not barriers. We look forward to receiving your application

CustomerSupportRepresentativePolish/Spanish/English

Within your #OneTeam

- you will work in an IT company – a leading European cloud and hosting provider with a global presence

- you will learn about our services

- you will learn to look for and provide solutions to customers

Your main responsibilities

- to be the first point of contact for customers from different countries worldwide

- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues

- to participate in defined projects and missions

- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

- becoming independent in recognizing and troubleshooting most standard issues brought by customers

- understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

- providing nuanced and complex resolutions to our customers

- start developing technical skills in our dedicated training programs

Skills required :

- Fluent Polish, English and Spanish

- Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)

- Independence and curiosity in searching for solutions

- Oriented towards great customer service

- Ability to manage priorities

- Ability to work efficiently within a team

- Willingness to work with new technologies and to develop

That's a plus :

- if you have experience in similar position: Help Desk, Service Desk in an IT environment

This is on-site first and then hybrid position based in Wrocław.

• Edenred lunch card
• Luxmed private health care
• Multisport card
• Public transport refund
• Ask Henry concierge
• EMA – psychological support
• Employee referral program
• Additional 4 days off
• Global Incentive Plan
• Funding for remote working
• Glasses refund
• Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance