Customer Support Representative Polish/English and German/Italian

OVHcloud; Wrocław; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Edenred lunch card

Luxmed private health care

Multisport card

Public transport refund

Employee referral program

Global Incentive Plan

Funding for remote working

Glasses refund

Social Fund: holiday allowance, sport,

culture card, gift cards, emergency

Job summary

OVHcloud in Wrocław is seeking a customer-focused support specialist to join an on-site team. You will serve as the first point of contact for customers worldwide, diagnose and resolve billing and administrative issues, and participate in projects while promoting OVHcloud’s expertise and service quality.

This role starts on-site in Wrocław with a move to a hybrid model as you gain experience. Fluency in Polish and English is required, with additional Italian or German desirable, and a strong

Qualifications

• Fluent Polish and English, with Italian or German as an additional language.
• Willingness to work in shifts and adapt to business hours.
• Strong customer service orientation and independent problem solving.

Responsibilities

• Be the first point of contact for customers worldwide.
• Listen, diagnose, and address billing and administrative issues.
• Participate in defined projects and promote OVHcloud image.
• Collaborate with team to deliver excellent customer support.

Skills

Polish

English

Italian/German

Shift readiness

Customer service

Prioritization

Teamwork

Learn and adapt

Job description

- you will work in an IT company – a leading European cloud and hosting provider with a global presence

- you will learn about our services

- you will learn to look for and provide solutions to customers

This is on-site first and then hybrid position based in Wrocław.

Your main responsibilities

• to be the first point of contact for customers from different countries worldwide
• to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
• to participate in defined projects and missions
• to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

• becoming independent in recognizing and troubleshooting most standard issues brought by customers
• understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

• providing nuanced and complex resolutions to our customers
• start developing technical skills in our dedicated training programs

Skills required :

• Fluent Polish, English and or Italian or German
• Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
• Independence and curiosity in searching for solutions
• Oriented towards great customer service
• Ability to manage priorities
• Ability to work efficiently within a team
• Willingness to work with new technologies and to develop

That's a plus :

• if you have experience in similar position: Help Desk, Service Desk in an IT environment

This is on-site first and then hybrid position based in Wrocław.

• Edenred lunch card
• Luxmed private health care
• Multisport card
• Public transport refund
• Ask Henry concierge
• EMA – psychological support
• Employee referral program
• Additional 4 days off
• Global Incentive Plan
• Funding for remote working
• Glasses refund
• Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance