Customer Support Polish/English and Spanish/German/Italian

OVH GmbH; Wrocław; Hybrid; PLN 67,000 - 89,000; Full time

Benefits offered by this job

Edenred lunch card

Luxmed private health care

Multisport card

Public transport refund

EMA – psychological support

Employee referral program

Additional 4 days off

Global Incentive Plan

Funding for remote working

Glasses refund

Social Fund: holiday allowance, sport

Job summary

OVHcloud in Wrocław is seeking a Customer Support Representative fluent in Polish, English and Spanish. You will be the first point of contact for customers worldwide, addressing billing and administrative queries with empathy and accuracy.

The role offers on-site work initially, transitioning to hybrid, with learning opportunities across OVHcloud services and a focus on delivering excellent customer support.

Qualifications

• Fluent Polish, English and Spanish.
• Readiness to work on shifts (Mon–Fri, 8AM–6PM in 8 hour shifts).
• Independence and curiosity in searching for solutions.
• Oriented towards great customer service.
• Ability to manage priorities.
• Ability to work efficiently within a team.
• Willingness to work with new technologies and to develop.

Responsibilities

• To be the first point of contact for customers from different countries worldwide.
• To listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues.
• To participate in defined projects and missions.
• To understand, integrate and promote the image of OVHcloud as a company with strong expertise and excellent customer support.

Skills

Polish

English

Spanish

Shifts

Independence

Customer service

Prioritization

Teamwork

Willingness to develop

Job description

1. Meeting with our Talent Acquisition Specialist: Maja

2. Interview with the Manager: Alicja

3. Assessment (if relevant)
4. Meeting with a Peer, Team Member, or Director
5. Final debrief, Feedback & Decision

OUR BENEFITS & PERKS

JOIN THE OVHCLOUD JOURNEY

OVHcloud values and supports the diversity of the people we hire.
For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths.
Be free to be yourself!

IA IN OUR DNA

Artificial Intelligence is reinventing our business every day.
Join us to explore its immense possibilities and co-build the future!

SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT

We know that women sometimes hesitate to apply if they don't meet 100% of the criteria in a job description.
We want to be clear: our job descriptions are guidelines, not barriers. We look forward to receiving your application

Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.

Discover the major player in Open and Responsible Cloud

Customer Support Representative Polish/English and German/Italian

Within your #OneTeam

• you will work in an IT company – a leading European cloud and hosting provider with a global presence
• you will learn about our services
• you will learn to look for and provide solutions to customers

Your main responsibilities

• to be the first point of contact for customers from different countries worldwide
• to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
• to participate in defined projects and missions
• to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

• becoming independent in recognizing and troubleshooting most standard issues brought by customers
• understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

• providing nuanced and complex resolutions to our customers
• start developing technical skills in our dedicated training programs

Skills required :

• Fluent Polish, English and Spanish
• Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
• Independence and curiosity in searching for solutions
• Oriented towards great customer service
• Ability to manage priorities
• Ability to work efficiently within a team
• Willingness to work with new technologies and to develop

That's a plus :

• if you have experience in similar position: Help Desk, Service Desk in an IT environment

This is on-site first and then hybrid position based in Wrocław.

• Edenred lunch card
• Luxmed private health care
• Multisport card
• Public transport refund
• Ask Henry concierge
• EMA – psychological support
• Employee referral program
• Additional 4 days off
• Global Incentive Plan
• Funding for remote working
• Glasses refund
• Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance