Customer Support Polish/English and German/Italian

OVHcloud; Wrocław; On-site; PLN 42,000 - 68,000; Full time

Benefits offered by this job

Private health care

Lunch card

Hybrid work mode

Public transport refund

Pension plan

Kudos bonus

Job summary

OVHcloud is seeking a Customer Support Representative fluent in Polish, English, and German/Italian to join the team in Wrocław. In this role you will be the first contact for customers worldwide, diagnose and resolve billing and administrative issues, and participate in projects while promoting OVHcloud’s expertise and customer focus.

You’ll work on-site initially and move to a hybrid setup as you grow in the role, with a strong emphasis on teamwork and outstanding service.

Qualifications

• Fluent Polish, English and German/Italian.
• Ready to work in shifting schedules (Mon–Fri, 8AM–6PM).
• Strong communication and customer-focus.

Responsibilities

• Be the first point of contact for customers worldwide.
• Listen, empathize, diagnose and resolve billing and admin issues.
• Participate in defined projects and missions.
• Promote OVHcloud as a company with strong expertise and customer care.

Skills

Polish

English

German

Italian

Communication

Teamwork

Customer service

Prioritization

Curiosity

Job description

Customer Support Representative Polish/English and German/Italian

Within your #OneTeam

• you will work in an IT company - a leading European cloud and hosting provider with a global presence
• you will learn about our services
• you will develop your soft skills
• you will learn to look for and provide solutions to customers

Your main responsibilities

• to be the first point of contact for customers from different countries worldwide
• to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
• to participate in defined projects and missions
• to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

• becoming independent in recognizing and troubleshooting most standard issues brought by customers
• understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

• providing nuanced and complex resolutions to our customers
• start developing technical skills in our dedicated training programs

Skills required :

• Fluent Polish, English and German/Italian
• Readiness to work on shifts (business hours are Monday to Friday, 8AM - 6PM in 8 hour shifts)
• Great communication skills
• Independence and curiosity in searching for solutions
• Oriented towards great customer service
• Ability to manage priorities
• Ability to work efficiently within a team
• Willingness to work with new technologies and to develop

That’s a plus :

• if you have experience in similar position: Help Desk, Service Desk in an IT environment

This is on-site first and then hybrid position based in Wrocław.

#Benefits

• Nationale Nederlanden life insurance
• Edenred lunch card
• Luxmed private health care
• Multisport card
• Public transport refund
• Pension Plan (PPPE)
• Ask Henry concierge
• EMA - psychological support
• Employee referral program
• Additional 4 days off
• Global Incentive Plan
• Kudos seniority bonus
• Hybrid working mode
• Funding for remote working
• Glasses refund
• Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance