Customer Support Representative Polish/English and Spanish/Italian/German

OVHcloud; Wrocław; On-site; PLN 45,000 - 71,000; Full time

Benefits offered by this job

Edenred lunch card

Luxmed health care

Multisport card

Public transport refund

Ask Henry concierge

EMA – psychological support

Employee referral program

Additional 4 days off

Global Incentive Plan

Funding for remote working

Glasses refund

Social Fund: holiday allowance

Job summary

OVHcloud, a leading European cloud and hosting provider, seeks customer support agents in Wrocław. You will be the first point of contact for customers worldwide, listening, diagnosing and resolving billing and admin issues while upholding OVHcloud's reputation for strong expertise and excellent support.

You will learn about services, collaborate with teams, and participate in projects. The role requires shifting work hours and a proactive, independent mindset with a focus on great customer

Qualifications

• Polish, English and Spanish required or fluent

Responsibilities

• be the first point of contact for customers from different countries worldwide
• listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
• participate in defined projects and missions
• understand, integrate and promote the OVHcloud image as a company with strong expertise and excellent customer support

Skills

Polish

English

Spanish

Job description

- you will work in an IT company – a leading European cloud and hosting provider with a global presence

- you will learn about our services

- you will learn to look for and provide solutions to customers

Your main responsibilities

• to be the first point of contact for customers from different countries worldwide
• to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
• to participate in defined projects and missions
• to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

• becoming independent in recognizing and troubleshooting most standard issues brought by customers
• understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

• providing nuanced and complex resolutions to our customers
• start developing technical skills in our dedicated training programs

Skills required :

• Fluent Polish, English and Spanish
• Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
• Independence and curiosity in searching for solutions
• Oriented towards great customer service
• Ability to manage priorities
• Ability to work efficiently within a team
• Willingness to work with new technologies and to develop

That\'s a plus :

• if you have experience in similar position: Help Desk, Service Desk in an IT environment

This is on-site first and then hybrid position based in Wrocław.

• Edenred lunch card
• Luxmed private health care
• Multisport card
• Public transport refund
• Ask Henry concierge
• EMA – psychological support
• Employee referral program
• Additional 4 days off
• Global Incentive Plan
• Funding for remote working
• Glasses refund
• Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance