Customer Service Representative

XM; Polska; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Training opportunities

International training

Job summary

XM is seeking a Polish-speaking Customer Experience Officer to join our Customer Experience Team in Poland. You will handle client inquiries via live chat, email and telephone, build strong relationships and promote available products and services.

The role requires a business-related degree, fluent Polish and English, and a valid work permit. You will collaborate with other departments, aim for high service standards and participate in international training opportunities for continuous

Qualifications

• Polish language and English proficiency required.
• Experience handling clients in financial services a plus.
• Valid work permit required.

Responsibilities

• Handle client inquiries via live chat, email and telephone.
• Perform personal clientele analysis and take actions as required.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

Skills

Polish language

English language

Client handling experience

Multitasking

Communication skills

Work permit

Education

Bachelor's degree in business-related field

Job description

Polish-Speaking Customer Experience Officer

The Role:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team.

The main responsibilities of the position include:

• Deal with clients' inquiries via live chat, email and telephone
• Perform personal clientele analysis and take actions as required
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Cooperate effectively with other departments as required
• Contribute to team effort by achieving targeted results

Main requirements:

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Polish speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Valid work permit required

Benefit from:

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You:

• Lets Connect - Intro Chat with Talent Acquisition
• Deep Dive - First Interview with Your Future Team
• Speak Your Strength - Language Proficiency Check
• Show Your Skills - Live Technical Session

All applications will be treated with strict confidentiality!