Customer Service Representative with Italian -7.500 - 8.300 brutto

Groupe Michelin; Warszawa; On-site; PLN 83,700 - 92,628; Full time

Benefits offered by this job

Luxmed medical care

Co-financing of the Multisport card

Access to benefits via the MyBenefit card

Attractive bonuses

Co-financing of meals

Participation in 'Tyres for the Team' program

Work in a new office in an attractive location

Job summary

Michelin Reifenwerke AG & Co. KGaA is seeking a Customer Service Representative with fluent Italian to work in Warsaw. The role involves advising customers on orders, managing complaints, and coordinating deliveries. Ideal candidates will have strong interpersonal skills and experience with IS/IT systems.

This position offers a hybrid work model and a comprehensive benefits package including medical care and a Multisport card.

Qualifications

• Fluency in Italian at C1 level is required.
• Good command of English at B2 level is essential.
• Ability to build long-term relationships with clients.

Responsibilities

• Advise customers on ordering and complaint processes.
• Manage customer orders and monitor fulfillment.
• Plan and coordinate deliveries with customers.
• Register and manage customer complaints.

Skills

Fluent Italian (C1)

Good knowledge of English (B2)

Good communication

Ability to cooperate with clients

Capacity to quickly adapt to new situations

IS/IT systems knowledge

Job description

Customer Service Representative with Italian -7.500 - 8.300 brutto

Location: Warsaw

Type of employment: Employment contract

Benefits

• Interesting work in an international team, dealing with clients from a large part of Europe
• Professional development opportunities, including the development of linguistic skills
• S table employment conditions
• Rich package of social benefits, including: Luxmed medical care, co-financing of the Multisport card, access to various benefits via the MyBenefit card, attractive bonuses, co-financing of meals via the lunch card, the possibility of participation in the "Tyres for the Team" program
• Work in a new office in an attractive location in a hybrid system

What you will do

• Advise customers on ordering, delivery and complaint process
• Manage customer orders and monitor the re fulfillment
• Plan and coordinate deliveries with customers
• R egister and manage customer complaints

We are expecting

• Fluent Italian (C1)
• G ood knowledge of English (B2)
• T he ability to cooperate with clients and build long-term relationships
• G ood communication
• C apacity to quick adaption to a new situation
• IS/IT systems knowledge