HR Operations & Support Senior Specialist with German

Tata Consultancy Services; Wrocław; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Sport card Multisport

Private medical care for you and your家

MyBenefit platform access

Learning & development platforms

Job summary

Tata Consultancy Services is seeking a Senior HR Support Specialist with German language skills to join our international HR Service Center in a hybrid setup in Wrocław. You will be the first point of contact for employees and managers, delivering high-quality HR support in line with policies and GDPR requirements.

The role requires strong communication, attention to detail, and experience with HR systems (Workday, SAP, SuccessFactors, ServiceNow). English proficiency is also required.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 3+ years of HR operations/shared services or HR support experience.
• Fluent in German (C1 or higher) and English (B2 or higher).
• Experience with HR systems such as Workday, SAP, SuccessFactors, ServiceNow.

Responsibilities

• Serve as the first point of contact for HR queries from employees, managers, and external partners.
• Provide accurate information on HR policies, payroll, benefits, leave management, and onboarding.
• Process and maintain employee data in the HRIS system (Workday, SAP, SuccessFactors).
• Ensure records are accurate and GDPR compliant.
• Escalate complex cases to Second Line HR or specialized teams as needed.
• Participate in process improvement initiatives to enhance HR service delivery.
• Support HR reporting and documentation as needed.

Skills

German language (C1+)

English language (B2+)

Interpersonal communication

Organizational skills

Customer service orientation

Data privacy and confidentiality

Education

Bachelor's degree in HR/BA or related field

3+ years HR operations experience

Tools

Workday

SAP HR

SuccessFactors

ServiceNow

Job description

We are looking for motivated Senior HR Support Specialist with German language skills to join our international HR Service Center. You will be the first point of contact for employees and managers, providing high-quality HR support in line with company policies and procedures. This role requires excellent communication skills, attention to detail, and the ability to manage multiple HR-related queries efficiently in both German and English.

Key Responsibilities

• Serve as the first point of contact for HR-related queries from employees, managers, and external partners (via phone, email, or HR ticketing tools).
• Provide accurate and timely information on HR policies, procedures, payroll, benefits, leave management, and onboarding.
• Process and maintain employee data in the HRIS system (e.g., SAP HR, Workday, SuccessFactors).
• Ensure that all employee records are accurate, complete, and compliant with data protection standards (GDPR).
• Escalate complex cases to Second Line HR or specialized HR teams when necessary.
• Participate in process improvement initiatives to optimize HR service delivery.
• Support HR reporting and documentation as needed.

Requirements

Education:

• Bachelor's degree in Human Resources, Business Administration, or related field.

Experience:

• 3+ years of experience in HR operations, HR shared services, or HR support roles.
• Proven experience providing first line or customer support in a corporate environment.
• Experience working with HR systems (e.g., Workday, SAP, SuccessFactors, ServiceNow).

Skills:

• Fluent in German (C1 or higher) and good command of English (B2 or higher).
• Strong interpersonal and communication skills - able to interact professionally across all levels of the organization.
• Excellent organizational skills, attention to detail, and problem-solving ability.
• Prior experience in human resources operations and best practices
• Any additional training and certification in Human Resource Management will be considered an advantage
• Exceptional customer service orientation
• High degree of confidentiality and professionalism in handling sensitive HR data.
• Proficiency in MS Office Suite (Excel, Outlook, Word).

Nice to Have:

• Experience in a multinational or shared services environment.
• Familiarity with HR processes across multiple European countries.
• Knowledge of HR service delivery frameworks (SLA, KPI, ticket handling).

We offer

• Competitive salary with annual salary reviews
• Hybrid work (2 days/week from the office)
• Opportunity to use foreign languages and the newest technologies on a daily basis
• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
• Sport's card (Multisport)
• Private medical care for you and your family
• Access to wide range of learning & development platforms