Junior Customer Support Specialist with German

Arche Consulting Sp. z o.o.; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Flexible benefits platform

Career development programs

Job summary

Arche Consulting Sp. z o.o. seeks a highly organized customer support specialist fluent in English and German to provide professional assistance via phone and email. You will diagnose issues, deliver timely solutions, and foster lasting client relationships while coordinating with internal teams to resolve complex cases.

The role emphasizes accuracy in record-keeping, continuous learning, and contributions to knowledge base improvements in a fast-paced, international contact center environment.

Qualifications

• Advanced proficiency in English and German with excellent written and verbal communication.
• Customer-focused communication skills with a professional, empathetic, and solution-oriented approach.
• Motivation for continuous professional development within an international contact center environment.
• Proficiency in Microsoft Excel and other Office applications.
• Strong problem-solving, decision-making, and the ability to work independently and multi-task.

Responsibilities

• Handle customer inquiries across phone and email, providing professional and personalized support.
• Investigate and diagnose customer issues, delivering accurate and timely solutions.
• Build strong, long-term customer relationships through responsive and service-focused communication.
• Collaborate closely with internal teams to resolve complex cases efficiently and ensure a seamless customer experience.
• Maintain detailed and accurate records of customer interactions, cases, and resolutions.
• Identify recurring customer issues and contribute to process improvements, knowledge base development, and overall service quality.

Skills

English

German

Customer service

Active listening

Communication

Problem solving

Independent work

Multitasking

Tools

Microsoft Excel

Job description

Global provider of technology and business services, supporting organizations worldwide in their digital transformation and helping them navigate an increasingly connected and rapidly evolving business environment. The company operates internationally, bringing together diverse teams of technology specialists, business professionals, and industry experts to deliver innovative solutions for clients across a wide range of sectors.

Employees can expect an international and collaborative work environment, opportunities to work with modern technologies and global clients, as well as access to continuous learning and professional development programs.

Responsibilities:

Handle customer inquiries across phone and email, providing professional and personalized support.

Investigate and diagnose customer issues, delivering accurate and timely solutions.

Build strong, long-term customer relationships through responsive and service-focused communication.

Collaborate closely with internal teams to resolve complex cases efficiently and ensure a seamless customer experience.

Maintain detailed and accurate records of customer interactions, cases, and resolutions.

Identify recurring customer issues and contribute to process improvements, knowledge base development, and overall service quality.

Requirements:

Advanced proficiency in English and German, with excellent written and verbal communication, active listening, and comprehension skills.

Customer-focused communication skills with a professional, empathetic, and solution-oriented approach.

Strong motivation for continuous professional development within an international contact center environment.

Practical proficiency in Microsoft Excel and other Microsoft Office applications.

Well-developed problem-solving and decision-making skills, with the ability to work independently, prioritize tasks effectively, and manage multiple responsibilities.

Highly customer-oriented mindset, with the ability to build lasting relationships, remain adaptable, and thrive in a fast-paced and changing environment.

Private medical care and comprehensive life insurance.

Flexible benefits platform with a wide range of employee perks.

Hybrid working model offering flexibility and work-life balance.

Career development opportunities, including leadership and management training programs.

Access to a wide range of professional training and industry certifications, including GenAI, Project Management, Business Analysis, and Advanced Excel.

Access to leading educational platforms and language learning courses.

Opportunity to work with modern technologies and international clients in a dynamic, multicultural environment.