Customer Service Specialist

Biopharma Careers; Wrocław; Hybrid; PLN 60,000 - 110,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Prepaid lunch card

Flexible working hours

Paid days off

Language courses & trainings

Employee Assistance Program

Job summary

Biopharma Careers is hiring a Customer Service Specialist in Wroclaw. You will be the primary contact for customers, handling the full order cycle from entry to shipment monitoring using ERP/CRM tools. Expect a collaborative, international environment with standard contact center hours.

The role emphasizes problem-solving, high-quality customer experience, and cross-functional teamwork with Commercial, Finance, and Distribution teams. On-site onboarding with a move to a hybrid model.

Qualifications

• Excellent command of English; other European languages encouraged.
• Minimum of 2–3 years in a fast-paced customer service environment.
• Proven ability to learn multi ERP/CRM systems (SAP, Oracle, Salesforce).
• Skilled at managing order processing and resolving service complaints.

Responsibilities

• Be the primary contact for customers and manage the entire order cycle.
• Monitor shipments and resolve service complaints.
• Collaborate with Commercial, Finance and Distribution teams.

Skills

English proficiency

ERP/CRM familiarity

Order processing

Communication skills

Collaboration in international teams

Proactive mindset

Tools

SAP

Oracle

Salesforce

Job description

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed

YOUR ROLE:

In your role as a Customer Service Specialist, you will be the primary point of contact for our customers, ensuring every interaction is smooth and professional. You’ll take charge of the entire order cycle, from initial entry to monitoring shipments, using tools like Oracle and SAP to keep things on track. When issues or service complaints arise, you’ll use your problem-solving skills to find effective solutions quickly.

Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET.

WHO YOU ARE:

• Excellent command of English is essential, other European languages encouraged
• Minimum of 2-3 years of experience in a fast-paced customer service environment.
• Proven ability to learn and adapt quickly to multiple ERP and CRM systems (experience with SAP, Oracle, or Salesforce is a plus).
• Skilled at managing order processing and resolving service complaints.
• Strong communication skills with a focus on delivering high-quality customer experience.
• Ability to prioritize tasks effectively in a collaborative, international team.
• Proactive mindset with a commitment to continuous improvement and knowledge sharing.

YOUR MAIN BENEFITS:

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
• Work-Life balance: Enjoy additional paid days off, flexible working hours.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.