Customer Service Representative with German

Cari; Województwo wielkopolskie; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Training from scratch

Stable job conditions

Multisport

Lunch pass

Language courses

Medicover

Job summary

Kennametal is seeking a Customer Service Representative for the German Market to support quotation, order and complaint management processes from Poznan. You will work closely with manufacturing, logistics and sales teams and with regional CSR groups.

The role requires 1–3 years in customer service or related fields, strong organizational skills, and fluency in German and English. Hybrid work, training from scratch, and stable conditions are offered.

Qualifications

• 1–3 years of experience in Customer Service, Sales Administration, Back Office, or a similar role.
• Strong organizational skills and attention to detail.
• Comfortable working cross-functionally with different departments.
• Experience with CRM and/or ERP systems is a plus.
• Good command of German and English (spoken and written).

Responsibilities

• Support Kennametal customers in Germany — by email only.
• Create and check sales documents (order-to-cash processes).
• Collaborate with Customer Service teams in Germany and Barcelona.
• Use SAP, CRM, MS Office and Esker in daily tasks.
• Demonstrate a proactive attitude in daily activities.

Skills

German

English

SAP

CRM

MS Office

Esker

Tools

SAP

CRM

MS Office

Esker

Job description

About Kennametal

With over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated$2.1 billionin revenues in fiscal 2023. Learn more atkennametal. Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - German Market

WearelookingforaCustomerServiceRepresentative(BackOffice)tojoinourSharedServicesteaminPoznan.Inthisrole,youwillplayakeypartinsupportingourquotation,order,andcomplaintmanagementprocesseswhileworkingcloselywithinternaldepartments(manufacturing,logistics,sales)andregionalCSRteams.

Your responsibilities:

• -Support Kennametal customers in Germany - only emails
• -Create & check sales documents (in Order to Cash processes)
• -Work in partnership with Customer Service Team in Germany and Barcelona
• -Use SAP, CRM, MS Office, Esker
• -Demonstrating a proactive attitude

Your profile:

• -1–3yearsofexperienceinCustomerService,SalesAdministration,BackOffice,orasimilarrole
• -Strongorganizationalskillsandattentiontodetail
• -Comfortableworkingcross-functionallywithdifferentdepartments
• -ExperiencewithCRMand/orERPsystemsisaplus
• -Good command of German and English (spoken and written)

What we offer

• -Hybrid work
• -Complete training from scratch
• -Stable job conditions
• -Benefits: Multisport, lunch pass, language courses, Medicover, many others

Equal Opportunity Employer