Customer Service Representative (all genders) 1

Merck Group; Wrocław; Hybrid; PLN 32,000 - 42,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Lunch card

Flexible hours

Job summary

Merck Group in Wroclaw, Poland, seeks a Customer Support Representative to be the main contact for customers, handling inquiries by phone, email, and web and guiding the full order cycle from entry to shipping documentation in a dynamic, international team.

The role is based in the local office with standard 8:00 am–5:30 pm CET hours. German and English are essential; other European languages are welcome, with ERP experience valued.

Qualifications

• Very good command of German and good command of English are essential.
• Experience with ERP systems (SAP, Oracle, Salesforce) is desirable.
• Able to multitask and maintain high accuracy in a fast-paced environment.

Responsibilities

• Handle inquiries via phone, email, and web as primary contact for customers.
• Manage full order cycle from entry to status follow-up and documentation.
• Resolve shipping issues and provide timely information in a collaborative international team.
• Coordinate with Commercial, Finance and Distribution teams to ensure seamless interactions.

Skills

German language

English language

ERP systems

Multitasking

Tools

SAP

Oracle

Salesforce

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed.

Your Role

In your role as a Customer Support Representative, you will be the primary point of contact for our customers, handling inquiries through phone, email, and web with professionalism and care. You will take ownership of the full order cycle - from order entry and status follow-up to resolving shipping issues and providing timely documentation - all within a dynamic, international team environment.

Working closely with our Commercial, Finance and Distribution teams, you'll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET.

Who You Are

• Very good command of German and good command of English are essential, other European languages encouraged
• A focus on producing accurate, high-quality work and take full ownership of each customer interaction
• Proactive problem-solver with the ability to multitask effectively.
• Highly organized, motivated, and able to prioritize in a fast-paced environment.
• Ability to quickly learn and master digital tools and ERP systems such as SAP, Oracle or Salesforce.

Your Main Benefits

• Health and well-being: As part of your benefits, get access to private medical care, life insurance, and sports card, and receive a prepaid lunch card.
• Work-Life balance: Enjoy additional paid days off and flexible hours.
• Learning and Development: Take advantage of co-financing language courses, training, and certifications as well as other development opportunities.
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!