Cash Collection Specialist (all genders)

Merck Group; Wrocław; On-site; PLN 70,000 - 100,000; Full time

Job summary

Merck Group in Wroclaw is seeking a Cash Collection Specialist to manage customer accounts and secure timely payments across EU markets. You will monitor receivables, contact customers, and support dispute resolution with Sales and Customer Service.

You will also evaluate payment behaviors to inform order releases and credit blocks, investigate payment differences, and help drive improvements in Invoice-to-Cash processes while maintaining accurate records and financial controls.

Qualifications

• 1–3 years in Accounts Receivable or Cash Collection with a university degree.
• Multilingual with English and at least one EU language for daily tasks.
• Proficient in ERP systems and advanced Excel.
• Strong analytical mindset and attention to detail for resolving payment differences.

Responsibilities

• Manage customer accounts to ensure timely collection of receivables.
• Proactively contact customers to secure payments.
• Support dispute resolution with Sales and Customer Service.
• Evaluate payment behaviors to decide on order releases and credit blocks.
• Investigate payment differences and maintain accurate records.
• Contribute to process improvements and automation in Invoice-to-Cash.

Skills

Analytical mindset

Attention to detail

Multilingual

Experience in AR or Cash Collection

Education

University degree

Tools

ERP systems

Advanced Excel

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed.

Your Role

In your role as a Cash Collection Specialist (all genders), you will manage customer accounts to ensure the timely collection of outstanding receivables while maintaining positive relationships. You will proactively monitor accounts, contact customers to secure payments, and support dispute resolution process by collaborating with Sales and Customer Service.

Additionally, you will evaluate payment behaviors to make informed decisions on order releases and credit blocks. By investigating payment differences and maintaining accurate records, your work will directly improves our Days Sales Outstanding (DSO) and supports essential financial controls. You will also have opportunities for growth by contributing to process improvements and automation initiatives within our Invoice-to-Cash operations.

Who You Are

• 1 to 3 years of verifiable experience in Accounts Receivable or Cash Collection with a University degree
• Multilingual capabilities required for support across EU markets; communication in English and at least one European language is necessary for daily tasks
• Hands-on experience using ERP systems and advanced proficiency in Excel
• Strong analytical mindset with strict attention to detail for resolving complex payment differences
• Proven ability to confidently manage order releases and credit blocks within defined financial policies
• Prior experience in accounting processes or working within a process transition environment is highly desirable

Your Main Benefits

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
• Work-Life balance: Enjoy additional paid days off, flexible working hours.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!