Customer Service Representative

CLdN; Polska; On-site; PLN 42,000 - 65,000; Full time

Benefits offered by this job

Can-do working environment

Stable CLdN Group

Well-connected Garnizon office

Multisport card co-financing

Bike facilities & locker rooms

Job summary

CLdN CARGO in Gdansk, Poland, is seeking an accountable Customer Service Representative to autonomously organize end-to-end transport orders while meeting client needs and complying with operational and legal requirements.

The role involves multitasking across customer service, order creation, follow-up of costs and deadlines, and collaboration with management to optimise transport solutions. Fluency in English and Polish is required.

Qualifications

• You are fluent in English; Polish is a must.
• You are accountable and get things done.
• Experience in logistics/transport is advantageous.
• You are client oriented with strong communication.
• You have excellent organizational skills and can prioritise autonomously.
• You are positive, motivated, and a good team player.
• You are a proactive problem solver and stress resistant.

Responsibilities

• Deal with all aspects of customer service.
• Create the transport order and ensure transit times and delivery dates are met.
• Follow up of orders, costs, deadlines and keep clients updated.
• Be an ambassador of customer in the company and drive up customer performance.
• Trouble shooting: handle problems that may occur and resolve operational issues.
• Follow up of complaints: propose solutions and react proactively.
• Work in close collaboration with management to optimise transport solutions.
• Manage various administrative tasks.
• Ad hoc projects.

Skills

Fluent English

Polish mandatory

Accountable

Client orientation

Strong communication

Organisational skills

Autonomous work

Team player

Problem solver

Stress resistance

Job description

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll‑on / roll‑off (ro‑ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators.

For our office in Gdansk, Poland, CLdN CARGO is looking for an accountable & ownership driven

Customer Service Representative.

After an onboarding process, you will work in an autonomous way on the daily planning, organisation and smooth follow up of the end‑to‑end transport combinations. You are responsible for the management of the transport orders whilst respecting our clients’ needs and ensuring the company’s and operational and legal requirements.

Within this multitasking position, you will be responsible for the following tasks:

• Deal with all aspects of customer service;
• Create the transport order and make sure that transit time and the delivery dates are met;
• Follow up of orders, costs, deadlines and keep clients updated on a constant basis;
• Be an ambassador of customer in the company and drive up customer performance;
• Trouble shooting: handle problems that may occur and resolve operational issues;
• Follow up of complaints: propose solutions and react proactively;
• Work in close collaboration with management in order to optimise the transport solutions;
• Manage various administrative tasks;
• Ad hoc projects.

Your profile

• You are fluent in English, Polish is a must;
• You get things done and you are accountable,
• A first experience in the logistic/transport sector would be considered as an advantage;
• You are client oriented and have strong communication skills;
• You have excellent organisational skills, including ability to prioritise and manage workload in an autonomous way;
• You are positive, motivated and a good team player;
• You are a pro‑active problem solver and stress resistant.

Our offer

• A can‑do attitude working environment and quick decision making allowing.
• Becoming part of the CLDN Group, a stable and solid organisation.
• Well-connected modern office located in Garnizon district.
• Co‑financing for the Multisport card.
• Locker rooms and facilities for those who use bike to work.