Control Tower Assistant (M/F/D)

DSV - Global Transport and Logistics; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Sports card

Employee referral program

Comprehensive onboarding program

Internal training catalogue

Bonus payment system

Holiday bonuses

Job summary

DSV - Global Transport and Logistics is looking for a customer service-focused specialist in Wrocław to ensure process compliance for assigned customers and to execute orders in line with customer needs and company standards.

You will support customers with information, assist in quotations for non-standard services, and verify settlements. The role involves collaboration with other departments and both domestic and international branches.

Qualifications

• Experience in customer service is welcome, preferably in TSL or related industry.
• Proficiency with MS Office, especially Outlook and Excel.
• Good command of Polish and English.
• Ability to work in a dynamic, unpredictable environment.
• Strong collaboration with colleagues across departments.

Responsibilities

• Ensuring compliance of the process carried out for the assigned customers.
• Ensuring the execution of orders in accordance with customer needs and company standards.
• Supporting customers by providing information and seeking solutions.
• Participating in the preparation of quotations for non-standard services.
• Verifying the accuracy of settlements with customers.
• Participating in the complaint handling process.
• Maintaining data accuracy in the system.
• Ongoing communication with other departments, domestic and international branches.

Skills

Customer service

MS Office (Outlook, Excel)

Polish & English

Teamwork

Adaptability

Job description

• Ensuring compliance of the process carried out for the assigned customers
• Ensuring the execution of orders in accordance with the needs of customers and company standards
• Supporting customers by providing information and seeking solutions
• Participating in the preparation of quotations for non-standard services
• Verifying the accuracy of settlements with customers
• Participating in the complaint handling process
• Maintaining data accuracy in the system
• Ongoing communication with other departments, domestic and international branches

Job Req Number: 120439

Time Type: Full Time

YOUR TASKS

• Ensuring compliance of the process carried out for the assigned customers
• Ensuring the execution of orders in accordance with the needs of customers and company standards
• Supporting customers by providing information and seeking solutions
• Participating in the preparation of quotations for non-standard services
• Verifying the accuracy of settlements with customers
• Participating in the complaint handling process
• Maintaining data accuracy in the system
• Ongoing communication with other departments, domestic and international branches

OUR EXPECTATIONS

• Experience in customer service, preferably in the TSL industry or a related industry, is welcome
• Ability to use MS Office package in practice (in particular Outlook and Excel)
• Good knowledge of Polish and English language
• Ability to work in a dynamic and unpredictable environment
• Ability to collaborate effectively with others

OUR OFFER

• Employment contract
• Comprehensive onboarding program
• Internal training catalogue
• Possibility to implement new ideas
• Sports card
• Private medical care
• Group insurance
• Sharing the costs of English course
• Bonus payment system
• Holiday bonuses
• Employee referral program

DSV - Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.