Customer Service Specialist | Katowice August 12, 2026 View offer →

Calan; Katowice; Hybrid; PLN 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Savings plan

Meal vouchers

Travel insurance

Language courses

Paid leave 28 days

Job summary

Calan in Katowice is seeking a Customer Service Specialist to be the day-to-day contact for our key accounts, coordinating with European offices to align priorities and deadlines.

You will execute orders and contracts, organize fleet maintenance, handle invoices, and support sales teams, while keeping records accurate and ensuring on-time delivery in a dynamic international environment.

Qualifications

• Strong command of English (B2 or higher).
• 1–2 years in customer service, order management, or logistics.
• Analytical and written communication skills.
• Ability to work independently across competing priorities.
• Experience in international settings is a plus.

Responsibilities

• Acting as day-to-day contact for the company’s key accounts, from first request through to resolution.
• Working with regional offices across Europe to keep information, priorities and deadlines aligned.
• Executing orders and contracts, ensuring delivery on time and to specification.
• Organising and managing mobile repairs and preventive maintenance for the fleet.
• Issuing customer invoices and following through on billing queries.
• Supporting local sales managers with commercial and administrative work behind their accounts.
• Keeping customer and fleet records accurate, so that everyone relies on the real picture.
• Spotting friction early and raising it before it reaches the customer.

Skills

English (B2+)

Analytical skills

Communication skills

Independent work

Multinational collaboration

Job description

Customer Service Specialist | Katowice

Our client — one of the leading players on the European market for the leasing, operation and maintenance of freight rolling stock. More than 60 years in business, today over 200 people across 18 offices in Europe, working with industrial companies, carriers and freight forwarders.

With offices right across Europe, our client delivers local, tailor‑made solutions along its customers’ supply chains — pooling resources and technology and investing in modern equipment so that its customers succeed in rail freight. Team spirit, closeness to the customer, commitment, proactivity, technical expertise and sustainable development are the values its people live by every day.

This position sits exactly where those values meet the customer. A fleet only earns its keep when the equipment is where the customer needs it, in the condition the contract promised. We are looking for someone who owns that chain from end to end rather than passing it along — the person key accounts call because they know it will be handled, and the person colleagues across Europe rely on to close the loop.

Responsibilities

• Acting as day-to-day point of contact for the company’s key accounts, from first request through to resolution.
• Working hand in hand with the regional offices across Europe to keep information, priorities and deadlines aligned.
• Executing orders and contracts, and making sure the commitments they contain are actually delivered — on time and to specification.
• Organising and managing mobile repairs and the preventive maintenance programme for the fleet: scheduling the work, briefing providers, tracking jobs through to completion.
• Issuing customer invoices and following through on billing queries until they are settled.
• Supporting the local sales managers with the commercial and administrative work behind their accounts.
• Keeping customer and fleet records accurate, so that everyone relying on them is working from the real picture.
• Spotting friction early — a slipping deadline, a recurring fault, a query going in circles — and raising it before it reaches the customer.

Requirements

• Strong command of English, B2 level or above — it is the working language with colleagues and customers across Europe.
• 1–2 years of experience in a comparable role: customer service, order management, logistics coordination or fleet administration.
• Well-developed analytical and communication skills, in writing as much as on the phone.
• A habit of looking for the solution rather than reporting the problem.
• Able to work independently and to organise your own workload across competing priorities.
• At ease in an international structure, working with counterparts in several countries.
• A further European language is welcome, though not required.

We offer

• Stable, genuinely varied work in an international company with a long track record.
• A dynamic team where development is expected and supported, not left to chance.
• Hybrid working once the onboarding period is complete.
• A substantial benefits package: savings plan, meal vouchers, travel insurance.
• Language courses and professional training.
• 28 days of paid leave.
• An annual bonus.

Why it matters

Every tonne that moves by rail instead of road is a measurable reduction in the carbon footprint of European freight. This is a commercial role, but it sits inside a business whose growth is tied directly to the decarbonisation of goods transport.