Customer Service (m/w/d)

Markant Gruppe; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Collaboration culture

On-the-job training

Career development

Language courses

Job summary

Markant Polska is seeking a driven professional to join the Financial Services team. You will liaise with business partners, handle enquiries related to central settlements, and help ensure data quality by setting up contractor accounts and guiding new partners through procedures.

You will collaborate with colleagues across Europe, enjoy a hybrid work model, and have access to training, language courses, and comprehensive benefits. Language skills (German) are essential for success.

Qualifications

• Working knowledge of German is essential.
• Basic knowledge of accounting processes.
• Experience in customer service.
• Analytical skills.
• Proficiency in MS Office Word/Excel.
• Good organisational skills and the ability to work as part of a team.
• Diligence and commitment to carrying out assigned tasks.

Responsibilities

• Liaising with our business partners.
• Receiving and processing enquiries and complaints relating to central settlements (clarification, analysis, process correction).
• Data quality control in consultation with business partners, including setting up and managing accounts for new contractors.
• Supporting new business partners with regard to applicable procedures.
• Participating in the implementation of solutions to optimise internal processes.
• Collaborating with other branches across Europe.

Skills

German language

Accounting basics

Customer service

Analytical skills

MS Office

Job description

Join the Financial Services team at Markant Polska! We are looking for:

Resposibilities:

• Liaising with our business partners
• Receiving and processing enquiries and complaints relating to central settlements (clarification, analysis, process correction)
• Data quality control in consultation with business partners, including setting up and managing accounts for new contractors
• Supporting new business partners with regard to applicable procedures
• Participating in the implementation of solutions to optimise internal processes
• Collaborating with other branches across Europe

We offer:

• a hybrid working model
• a team focused on collaboration and knowledge-sharing
• on-the-job training
• support for further professional development
• language courses (German/English)
• benefits package: private healthcare, Christmas vouchers, holiday allowance, contribution towards a Multisport card
• Employee Referral Scheme
• work-life balance and no dress code

Your Profile

• A working knowledge of German – essential
• Basic knowledge of accounting processes
• Experience in customer service
• Analytical skills
• Proficiency in computer software (MS Office – Word/Excel)
• Good organisational skills and the ability to work as part of a team
• Diligence and commitment to carrying out assigned tasks

Contact

[e-mail]