Payments Operation Specialist

HeadHR; Kraków; On-site; PLN 85,000 - 106,000; Full time

Benefits offered by this job

Healthcare

Pension

Life assurance

Multisport card

Private medical care

Flexible working hours

Free parking

Home-office reimbursement

Job summary

HeadHR in Kraków seeks a Payments Operations Specialist to oversee multiple teams within the Payment Operations Business Service. You will respond to queries, ensure quality, and execute tasks per established procedures, supporting partners with up-to-date knowledge of payment processes.

The role offers a comprehensive benefits package and a monthly gross salary of 7,634–9,500 PLN with discretionary variable pay, home-office support up to 800 PLN, private medical care, and flexible working hours.

Qualifications

• Strong relationship-building skills and attention to detail.
• Self-motivation and ability to work with minimal supervision.
• Ability to work effectively as part of a team.
• Fluent English.

Responsibilities

• Manage multiple teams within Payment Operations Business Service.
• Handle queries accurately to meet agreed quality standards and targets.
• Complete tasks in line with established procedures and standards.
• Identify and upscale issues, transactions and potential showstoppers affecting service delivery or potential loss to the bank.
• Respond to process-related emails and queries promptly, copying the Line Manager where required.
• Support business partners and maintain knowledge of procedures and payment products.

Skills

Relationship-building

Attention to detail

Self-motivation

Independent work

Teamwork

Computer literacy

Fluent English

Job description

Responsibilities:

• Manage multiple teams within Payment Operations Business Service.
• Handle queries accurately to meet agreed quality standards and targets.
• Complete tasks in line with established procedures and standards.
• Identify and upscale issues, transactions and potential showstoppers affecting service delivery or potential loss to the bank.
• Respond to process-related emails and queries promptly, copying the Line Manager where required.
• Support business partners and maintain knowledge of procedures and payment products.

Offer:

• Monthly gross salary of 7,634–9,500 PLN, with discretionary variable pay.
• Healthcare, pension, life assurance, Multisport card, private medical care, life insurance, flexible working hours and free parking.
• One-time home-office set-up reimbursement of up to 800 PLN and financial support for training and education.

Kogo poszukujemy?

Key requirements:

• Strong relationship-building skills and attention to detail.
• Self-motivation and ability to work with minimal supervision.
• Ability to work effectively as part of a team.
• Computer literacy.
• Fluent English.

Assets:

• German or another additional language.
• Professional experience in a shared-services environment.
• General knowledge of payments and the SWIFT communication channel.