Customer Care Specialist - German Speaking

Damco Spain SL; Warszawa; On-site; PLN 89,280 - 111,600; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan (Pracownice

Role Specific Benefits

Job summary

Maersk in Warsaw is hiring a German-speaking Customer Care Specialist to support Sales and Customer Success with quoting and coordination. You will act as a key contact for German-speaking customers, ensuring timely updates on services and pricing, and resolving issues with cross-functional teams.

This entry to mid-level role offers growth into sales support and customer success, in a fast-paced international environment, with modern offices in Warsaw.

Qualifications

• German language skills at Intermediate level (B1/B2 or above.
• Good English language skills for international communication.
• 1–2 years of experience in customer care, customer service, customer support, sales support, quoting, shared services, or a related operational role.
• Strong communication and relationship-building skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• A proactive mindset and willingness to learn.
• Comfortable working in a fast-paced, team-oriented environment.
• Basic knowledge of MS Office applications, including Excel, Outlook, and Word.

Responsibilities

• Support Sales and Customer Success teams with day-to-day quoting and commercial activities.
• Manage and coordinate customer requests and spot quotations, ensuring accuracy and timely delivery.
• Communicate with German-speaking customers, providing updates on services, pricing, and changes.
• Help resolve customer queries and issues, working cross-functionally to find solutions quickly.
• Support follow-ups and escalations, ensuring a seamless customer experience.
• Maintain accurate data and contribute to reporting and administrative tasks.
• Take part in process improvements and team initiatives, helping to drive efficiency and quality.

Skills

German language

English language

Customer care experience

Communication

Organisational skills

Proactive mindset

Team orientation

Tools

MS Office

Excel

Outlook

Word

Job description

Hiring Range: 8.000 zł - 10.000 złBenefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan (Pracownicze Plany Kapitałowe), Company Social Benefits Fund (ZFŚS), Employee Assistance Program, Global Referral Program, Role Specific Benefits

Start your career in Sales at Maersk

Maersk is a global leader in integrated logistics, transforming how the world trades. As part of our continued growth, we are building a brand-new team in Warsaw — and we are looking for German-speaking Customer Care Specialists to join us.

This is an entry to mid-level opportunity ideal for candidates looking to build a career in customer success, sales support, and logistics, within a fast-paced, international environment.

As a Customer Care Specialist, you will play a vital role in supporting our Sales teams, ensuring the smooth execution of quoting activities and delivering a high-quality experience to our customers. Acting as a key point of contact, you will work closely with customers and internal stakeholders to provide timely support, resolve queries, and contribute to the overall customer experience.

What You'll Be Doing:

• Support Sales and Customer Success teams with day-to-day quoting and commercial activities.
• Manage and coordinate customer requests and spot quotations, ensuring accuracy and timely delivery.
• Communicate with German-speaking customers, providing updates on services, pricing, and changes.
• Help resolve customer queries and issues, working cross-functionally to find solutions quickly.
• Support follow-ups and escalations, ensuring a seamless customer experience.
• Maintain accurate data and contribute to reporting and administrative tasks.
• Take part in process improvements and team initiatives, helping to drive efficiency and quality.

What We're Looking For:

• German language skills at Intermediate level (B1/B2 or equivalent) or above.
• Good English language skills for communication within our international environment.
• 1–2 years of experience in customer care, customer service, customer support, sales support, quoting, shared services, or a related operational role.
• Strong communication and relationship-building skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• A proactive mindset and willingness to learn.
• Comfortable working in a fast-paced, team-oriented environment.
• Basic knowledge of MS Office applications, including Excel, Outlook, and Word.

Why join us?

• Join a newly created team with strong growth plans
• Clear career pathway into Sales and commercial roles
• Work in a modern, collaborative office environment in Warsaw
• Be part of a global organisation transforming logistics
• Gain exposure to international customers and end-to-end business operations

Apply now or reach out to learn more.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms.

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