Customer Service Coordinator (Spanish & English) at Newell Brands

Newell Brands; Poznań; Hybrid; PLN 45,000 - 65,000; Part time

Job summary

Newell Brands in Poznań, Poland, is seeking a Customer Service Coordinator to provide service in Spanish for business customers across EMEA. You will be the point of contact for assigned customers, ensuring timely delivery of orders and high-quality service.

Training will be provided for SAP and related systems, with hybrid work after an initial on-site period. The role requires fluent Spanish and strong English, excellent communication, and a customer-focused mindset.

Qualifications

• Fluent Spanish (written and spoken) and functional English.
• Customer-focused approach and strong communication skills.
• Detail-oriented with good organizational abilities.

Responsibilities

• Process sales orders from customers, agents and internal teams.
• Create new customer accounts and update records.
• Advise customers on product range and promotions.
• Inform customers about current promotions and marketing activities.
• Coordinate with Sales, Supply Chain and distribution centers.
• Maintain customer portals and update orders in SAP.

Skills

Fluent Spanish

English communication

Customer focus

Attention to detail

Team player

Tools

SAP

Salesforce

MS Office

Job description

Job Details

Job ID: 18046 | Location: Poznał, Poland | Reports to: Customer Service Manager | Contract type: Fixed-term (1,2 years) | Hybrid working system after 2-3-month on-site training | Internal Applications deadline: September 25th

Your Role in a Nutshell

As a Customer Service Coordinator, you will provide service in Spanish language for business customers / partners of Newell Brands in Europe, the Middle East and Africa (EMEA). You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service. We will help you achieve your goals and develop by providing regular feedback and access to online training courses. Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Yankee Candle, NUK, or Crockpot.

Your Key Responsibilities

• Process sales orders received from customers, sales agents and internal teams.
• Submit requests to create new customer accounts and update existing customer records.
• Provide professional advice on our product range.
• Proactively inform customers about current promotions and marketing activities.
• Work closely with the Sales team, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training will be provided!).
• Communicate with customers by email and telephone.

What You’ll Need

• Fluent Spanish (written & spoken) and communicative English
• Customer- and detail-oriented
• Good command of Microsoft Office (Word, Excel, PowerPoint)
• Excellent communication skills
• Team spirit

Your advantage

• Customer service experience
• Knowledge of SAP and/or Salesforce
• Ability to learn quickly
• Basic commercial awareness
• Polish language