Bilingual CS Coordinator (German/English) – SAP & Orders

Newell Brands

Poznań

On-site

PLN 78,000 - 123,000

Full time

3 days ago

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Job summary

Newell Brands in Poznań, Poland is hiring a Customer Service Coordinator to provide German and English language support to business customers across Europe, the Middle East and Africa. This on-site role offers a clear path for career growth within a global consumer goods company.

As part of the team, you will process orders, manage customer accounts, and coordinate with Sales and Supply Chain to ensure timely delivery.

Qualifications

Fluent German (written & spoken) and communicative English.
Customer- and detail-oriented.
Good command of Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills.
Team spirit.

Responsibilities

Process sales orders received from customers, sales agents and internal teams.
Submit requests to create new customer accounts and update existing customer records.
Provide professional advice on our product range.
Proactively inform customers about current promotions and marketing activities.
Work closely with the Sales team, Supply Chain and the distribution centre.
Manage and maintain customer portals.
Enter and update orders using SAP (full training will be provided!).
Communicate with customers by email and telephone.